DRM Unit Manager

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Functional Title: DRM Unit Manager

Job Title: Manager IV

Agency: Health & Human Services Comm

Department: DDS - Program Admin

Posting Number: 20218

Closing Date: 09/01/2026

Posting Audience: Internal and External

Occupational Category: Business and Financial Operations

Salary Range: $5,797.66 - $9,508.25

Pay Frequency: Monthly

Salary Group: TEXAS-B-25

Shift: Day

Additional Shift:

Telework: Not Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 6101 E OLTORF

Other Locations:

MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX

611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15

Brief Job Description:

The DDS Unit Manager/Manager IV is selected by and is accountable to a Senior Director/Directorate Manager at Disability Determination Services (DDS). Manager IV performs highly complex managerial work administering the day-to-day unit operations and activities of the Social Security state disability program. Works under limited supervision with moderate latitude for the use of initiative and independent judgment.

The manager is responsible for managing unit program and business operations, and the business function, including staff supervision and development, establishing goals and objectives, and overseeing budgets. The manager will request, review and respond to special investigations, federal and state Office of Inspector General (OIG) reviews and audits, and studies that impact the title II and XVI disability program.

Develops and implements methods for evaluating business performance and operational effectiveness. Provides input into the development of policies and procedures, ensures compliance with organizational and regulatory requirements, and monitors adherence to established standards. Serves as a technical resource by providing expertise and guidance on business function-related matters, identifying opportunities for process improvement, and leading initiatives to enhance efficiency and effectiveness.

Prepares management and performance reports for assigned unit and teams. Manages the implementation of process redesigns, policy changes, change management, and process improvements resulting from regulation, legislative and disability jurisdictional court decisions.

Essential Job Functions (EJFs):

Manages and maintains oversight of departmental units and every aspect of the Disability Determination Services (DDS) role in the Social Security Administration (SSA) disability program using a combination of highly complex programs, systems, services, operations, policies, and procedures. Plans, assigns, and supervises the work of unit and departmental personnel. Provides training, mentoring, and coaching to meet the unit and agencys business needs and provides accelerated learning and growth. Establishes staff and program goals and objectives and develops business plans and standards to achieve outcomes. Manages, develops, evaluates, and monitors unit and departmental budgets, adjusting and authorizing expenditures from multi-million-dollar budget within defined parameters in compliance with highly complex state and federal laws, rules and regulations. Manages multiple ongoing assignments and projects, prioritizing work to ensure deadlines and workload targets are met. (25%)

Establishes standards for customer-focused communication within areas of responsibility, internal and external associates and customers. Delivers messages that are well-researched, professional, timely, clear, and concise, including recommended solutions to highly complex area and agency issues. Reviews, analyzes, and prepares time sensitive and confidential agency communications for personnel as well as various federal and state audiences. (20%)

Administers daily operations and activities of agency personnel who perform various and specialized business functions for the SSA state disability program. Identifies, develops, implements, monitors, and refines business processes, ensuring adherence and compliance with, highly complex state and federal laws, regulations, statutes, policies, and procedures. Research, monitor and manage staff and program impact of federal and state legislative directives, bills and resolutions. Implement necessary policy changes to comply with required legislative changes, Plans and supervise work of staff by assessing individual and program performance and evaluates outcomes to maintain program performance within agency expectations. Establishes and monitors progress and achievements of individual and team goals. Reviews/approves forms, documents, and reports prepared by employees to ensure professional quality and appearance, appropriate content, consistency, and responsiveness. Manages staff development plans and activities, evaluation activities, conduct, and performance per agency policies and procedures to ensure individual and unit achievement. (20%)

Develops and implement guidelines, procedures, policies, and standards to ensure unit, and agency compliance with highly complex federal disability laws and statutes and with SSA and Health & Human Services (HHS) regulations, policies, and procedures. Identifies and assesses interdepartmental issues and concerns, recommending and implementing solutions to complex problems. Provides consultative services and technical guidance for assigned areas, collaborating across all components. Responsible for monitoring and updating internal resources, business processes, and systems settings, ensuring all unit personnel have and adhere to current and accurate policies, regulations, rules, and guidelines. Communicates with internal and external stakeholders to convey business related anomalies and exceptions. Represents program area and agency as a subject matter expert at state and federal meetings, committees, work groups and conferences. (15%)

Prepares management and productivity reports, utilizing a variety of state and federal software applications and related management information (MI) reports, to monitor organizational performance. Reviews/analyzes MI data and conducts/oversees program analyses, research studies, internal audits, and special investigations to predict or identify areas of deficiency or noncompliance with complex federal and state rules and performance expectations. Develops and implements training and mentoring for prevention and process improvement. Identifies the need for revised or new policies and procedures to improve operations, address program changes and system workarounds, and mitigate agency risk due to fraud, waste, and abuse. (10)

Responsible for conducting and overseeing hiring, selection, training, and retention actions involving complex and overlapping state and federal policies and procedures to ensure success of unit and agency. (10%)

Knowledge, Skills and Abilities (KSAs):

Extensive knowledge of:

• federal, state, and local laws, regulations, policies, procedures relevant to the mission of the Disability Determination Services (DDS)
• public administration and management principles, practices, and techniques
• program planning, development, implementation, and monitoring
• internal controls and best practices

Advanced skill in:

• interpretation and application of highly complex SSA, HHS, DDS, and state policies and procedures
• handling confidential and sensitive information
• communicating information and ideas effectively in both oral and written form
• establishing and maintaining effective working relationships
• working collaboratively and cooperatively with colleagues, agencies, and vendors
• problem-solving, decision-making, and establishing goals and objectives
• use of databases, office suite software, and multiple interfacing state and federal software applications

Skill in:

• planning, assigning, and supervising the work of others
• identifying performance deficiencies and overseeing mentoring and training
• directing and organizing program activities through effective use of time, resources, and personnel
• managing diverse area functions and resources, including budget, staff, and supplies
• writing and editing proposals, special studies, standard operating procedures, and concise reports
• organizing, retaining, and maintaining agency records consistent with federal and state requirements

Ability to:

• coordinate with other staff, departments, officials, agencies, organizations, and the public
• analyze, evaluate, and positively influence individual and group performance.
• identify performance deficiencies and provide individual and group mentoring and training
• develop and utilize individual and unit performance evaluation tools
• apply performance and conduct management policy per HHS and DDS procedures and practices
• identify and investigate policy issues and problems, evaluate alternatives, and develop/implement creative and workable
• solutions
• research, organize, and analyze information to evaluate hypotheses, investigate issues, and present findings
• develop budget requests and manage expenditures
• develop, publish, and implement complex policies and procedures

Registrations, Licensure Requirements or Certifications:

Homeland Security Presidential Directive (HSPD)-12 security clearance is required. Federal credentialing is a requirement of the position.

Initial Screening Criteria:

• Two years' experience in the management of a business function, division or department relevant to the assignment.
• Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another.
• Experience in maintaining a State or Federal annual operating budget within State or Federal guidelines.
• Employment stability in applicant's work history as demonstrated on the application.

Additional Information:

• Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.
• This position occasionally requires work during the weekends, holidays, and before or after normal business hours.
• Successful applicants must be willing to work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines.
• Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits, follow HHS salary administration policy and guidelines and based on the candidate's qualifications.
• Individuals selected for positions with the Disability Determination Services (DDS) will go through a complete federal background investigation. A suitability determination by the Social Security Administration (SSA) is necessary to determine whether an employee can be issued credentials in order to have access to Social Security disability data, records, and systems. The job offer is contingent upon a full suitability clearance through SSA.
• Applicants will be assessed through a panel interview.
• Consideration will be given to filling additional vacancies that occur during this posting period.
• Individuals with the same current functional job description may not apply.
• Onsite Position - Due to the nature of the work, this is a fully onsite position.
• Applicant must follow the written instructions in completing the State of Texas Employment Application. Detailed information on work history should include job title, dates of employment, and the requested employer information. Application MUST contain a full employment history for each position held, even those with the same employer, in a way that demonstrates meeting the initial selection criteria. Missing information may lead to disqualification.
• Applicant may upload a resume but must have a complete State of Texas Employment Application filled out and there must be enough information available, including summary of experience and duties performed, to demonstrate meeting the initial selection criteria.

IMPORTANT NOTES:

• Onsite Position - Due to the nature of the work, this is a fully onsite position.
• Applicant must follow the written instructions in completing the State of Texas Employment Application. Detailed information on work history should include job title, dates of employment, and the requested employer information. Application MUST contain a full employment history for each position held, even those with the same employer, in a way that demonstrates meeting the initial selection criteria. Missing information may lead to disqualification.
• Applicant may upload a resume but must have a complete State of Texas Employment Application filled out and there must be enough information available, including summary of experience and duties performed, to demonstrate meeting the initial selection criteria.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.