Driver & Identification Service Center Supervisor - Ankeny

Driver & Identification Service Center Supervisor - Ankeny

Salary

$63,585.60 - $98,633.60 Annually

Location

Ankeny - 50021 - Polk County, IA

Job Type

Full-time

Job Number

27-00487

Agency

645 Iowa Department of Transportation

Opening Date

08/18/2026

Closing Date

9/1/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Kathy Schultz - Kathleen.Schultz@iowadot.us

• Description
• Benefits
• Questions

Job Description

Do you excel at leading teams in fast-paced customer service environments?

The Motor Vehicle Division's Driver & Identification Services is seeking an experienced and people-centered leader to supervise the Ankeny Driver's License Service Center. As the Driver & Identification Service Center Supervisor, you will guide staff, manage daily operations, and ensure the delivery of high-quality service in one of Iowa's busiest driver's license stations.

Location: Ankeny Driver's License Service Center, Ankeny, Iowa

Shift: 8:00 AM to 4:30 PM Monday through Friday

In this role, you will lead and coach the service center team, oversee workflow and service delivery, and ensure accurate, timely processing of driver licensing transactions. The ideal candidate is confident managing a high-volume customer environment, skilled in building team capability, and committed to continuously improving processes and customer satisfaction. The person selected for this position will model and reinforce the Iowa DOT's Core Values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception, while maintaining our mission of Making Lives Better Through Transportation.

Your Responsibilities:

• Lead, coach, and develop assigned Driver's License Service Center staff to ensure the team functions as a highly effective, customer-focused unit.
• Provide daily operational oversight by monitoring workflow, adjusting staffing, and ensuring services are delivered accurately and on time.
• Support staff decision-making by responding to customers, agency, legislative, and law enforcement inquiries regarding driver's license laws, rules, policies, and procedures.
• Implement new laws, policies, and procedures, ensuring staff is trained, knowledgeable, and equipped to support changes in operations.
• Conduct informal settlement hearings related to suspensions, revocations, cancellations, or denials, ensuring customers understand required actions.
• Investigate complaints, coach staff on proper procedures, and develop individualized improvement plans when needed.
• Monitor and improve customer satisfaction, using feedback to adjust processes and identify professional development opportunities.
• Coordinate ongoing training, skill-building, and continuing education for the service center team, including statewide initiatives.
• Maintain strong partnerships with local city, county, and state offices, ensuring seamless service delivery and collaborative problem-solving.

Requirements:

• Must possess and maintain a valid and unrestricted, except for corrective lenses, driver's license (minimum of an operator's license).
• After hire, must obtain and maintain required AAMVA certifications.
• After hire, must attend a Motorcycle Rider Education Safety Course.
• After hire, must attend department training sessions, as required.

NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

As a State of Iowa employee, you will be eligible for the following benefits:

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance
• Insurance benefits start the first month following 30 days of employment and costs can be reviewed here.
• Opportunities for professional growth and development.
• Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
• Optional 401A plan with employer contributions.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).

We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website!

You have the freedom to flourish in Iowa - Apply now!

Iowa DOT complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the EEO & ADA Officer at 515-689-1009 or via email at amy.weerheim@iowadot.us.

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited four-year college or university, and experience equal to four years of full-time work in customer service as a team leader or manager.
• A total of eight years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes three years of full-time work as a Driver & Identification Service Center Associate, two years of full-time work as a Driver & Identification Service Center Specialist, or one year as a Driver & Identification Service Center Consultant.
• Current, continuous experience in the state executive branch that includes one year of full-time work in a supervisory position within the Department of Transportation's Motor Vehicle Division.

For additional information, please click on this link to view the job description.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS.

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.
• No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four-year college or university, AND have experience equal to four years of full-time work in customer service as a team leader or manager?

• I have graduated from an accredited four-year college or university, AND have experience equal to four years of full-time work in customer service as a team leader or manager
• I have graduated from an accredited four-year college or university, BUT DO NOT HAVE experience equal to four years of full-time work in customer service as a team leader or manager
• I have NOT graduated from an accredited four-year college or university

04

Do you have a total of eight years of post high school education and/or full-time work in customer service as a team leader or manager? 30 semester hours equals one year of experience.

• Yes - I do have a total of eight years of post high school education and/or full-time work in customer service as a team leader or manager. 30 semester hours equals one year of experience
• No - I do not have a total of eight years of post high school education and/or full-time work in customer service as a team leader or manager. 30 semester hours equals one year of experience

05

Are you a current permanent State of Iowa employee? IF YES - Do you have current, continuous experience in the state executive branch that includes three years of full-time work as a Driver & Identification Service Center Associate, two years of full-time work as a Driver & Identification Service Center Specialist, or one year as a Driver & Identification Service Center Consultant?

• Yes - I am a current State of Iowa employee and have three years of full-time work as a Driver & Identification Service Center Associate, two years of full-time work as a Driver & Identification Service Center Specialist, or one year as a Driver & Identification Service Center Consultant
• I am a current State of Iowa employee but do not have three years of full-time work as a Driver & Identification Service Center Associate, two years of full-time work as a Driver & Identification Service Center Specialist, or one year as a Driver & Identification Service Center Consultant
• I am NOT a current State of Iowa employee

06

Are you a current, permanent State of Iowa employee? IF YES - Do you have current, continuous experience in the state executive branch that includes one year of full-time work in a supervisory position within the Department of Transportations Motor Vehicle Division?

• Yea - I am a current permanent State of Iowa employee with current, continuous experience in the state executive branch that includes one year of full-time work in a supervisory position within the Department of Transportations Motor Vehicle Division
• No - I am NOT a current permanent State of Iowa employee
• I am a current permanent State of Iowa employee but do not have one year of full-time work in a supervisory position within the Department of Transportations Motor Vehicle Division

Required Question

Employer State of Iowa

Agency 645 Iowa Department of Transportation Address 800 Lincoln Way

Ames, Iowa, 50010

Website https://iowadot.gov/careers/