DUTIES AND RESPONSIBILITIES:
- Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off loading the vehicle.
- Operate vehicle in accordance with state laws; observe all airport rules pertaining to shuttle vehicles.
- Explain and promote hotel facilities, outlets and services to guest and provide information to guests regarding local attractions and activities.
- Perform daily inspection of vehicles; takes necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times.
- Respond to guest requests and complaints, in a prompt and professional manner. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
- Promote team work and quality service through daily communications and coordination with other departments.
- May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
- May assist with other duties as assigned
QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent, and one year guest service or driver experience preferred. Must speak fluent English. Other languages preferred. Valid drivers license required.
This job requires ability to perform the following:
- Carrying, pushing, or lifting items weighing up to 100 pounds
- Driving to and from guest destinations
- Handling objects such as luggage
- Bending, stooping, kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
- Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..
At IHG, weve made a promise. As one of the worlds leading hotel groups, were here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected wherever they are in the world. Want to be part of the journey?