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Drive-Thru Shift Leader

Chick-fil-A

  • Colonial Heights, Virginia
  • 30+ days ago

    Highlights

    INNOVATION & STRATEGIC THINKING – demonstrates the ability to innovate new ideas, and think strategically about growth at Chick-fil-A Colonial Heights. COMMUNICATION - actively demonstrate ability to effectively communicate, share ideas, provide feedback and take a positive approach to all situations.·.

    Numbers & Facts

    LocationColonial Heights, Virginia

    Description

    **Salary Range: $17-20 per hour + benefits***


    Be a part of a team that MATTERS. Build a future that MATTERS. Your Leadership Starts Here.

    • CHARACTER – demonstrates a commitment to personally operating with integrity, treating others with honor, dignity & respect and
    • CHEMISTRY – align with the vision and CORE values of the Operator and organization
    • COMPETENCY - display a working knowledge of Chick-fil-A brand standards
    • INNOVATION & STRATEGIC THINKING – demonstrates the ability to innovate new ideas, and think strategically about growth at Chick-fil-A Colonial Heights
    • RESULTS ORIENTED – proven ability to drive and reach goals and results
    • COMMUNICATION - actively demonstrate ability to effectively communicate, share ideas, provide feedback and take a positive approach to all situations.·


    Responsibilities:

    • Prioritize guest service (serving, bagging, prepping, cooking etc. in a timely manner)
    • Maintain cleanliness of your work area (kitchen, hospitality or drive-thru)
    • Maintain labor and productivity goals
    • Stock proactively throughout the shift and assist team as necessary
    • Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
    • Assisting with catering and/or making deliveries
    • Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
    • Maintain food safety and cleanliness standards
    • Open and/or close the restaurant leading the shift as a key holder
    • Demonstrate a passion for the business and managing the overall operations

    Requirements:

    • You must be hard-working, team-oriented, friendly, honest and have great customer service skills.
    • Reliable transportation with a current driver's license is required
    • Be authorized to work in the United States
    • Be at least 18 years old
    • Be available to work any time including Saturdays- time off can be given for special requests
    • Have at least one-year previous restaurant management or leadership experience is preferred.
    • Excellent verbal and written communication skills

    Coaching Behaviors:

    • Sense of Urgency that creates surprisingly fast Speed of Service
    • Attention to detail that ensures preparation and production procedures are followed
    • Execution of systems that ensure a refreshingly clean environment
    • Maintaining a work environment that ensures and promotes food safety
    • Vigilant attention to the organization and appearance of our drive-thru and all guest facing areas


    Behavior Characteristics:

    • Work a maximum of up to forty hours + overtime (if needed) per week in the restaurant
    • Allocate at least two hours per week to planning
    • Focus on systematically and effectively communicating store goals and important info to Team Members
    • Combine critical thinking and practical leadership to create a culture of innovation
    • Effectively coach and give direction,
    • Intentionally and methodically grow and nurture relationships with the staff
    • Be able to connect with a multicultural team
    • Enthusiastically and passionately lead the team


    Additional Responsibilities:

    • Inventory management
    • End-of-Month counts and input
    • Maintaining accurate transfer logs
    • Effective & efficient ordering
    • Maintaining a LEAN production environment
    • Coaching, evaluating, and providing accountability for all Drive-Thru Team Members
    • Troubleshooting and repairing equipment and facilities
    • Ensure all necessary preventative maintenance and cleaning on set schedule.


    Work schedule

    • Monday to Friday
    • Weekend availability
    • 8 hour shift
    • Holidays
    • Day shift
    • Night shift
    • Overtime

    Supplemental pay

    • Bonus pay
    • Other

    Benefits

    • Flexible schedule
    • Paid time off
    • Health insurance
    • Dental insurance
    • Vision insurance
    • Life insurance
    • 401(k) matching
    • Employee discount
    • Paid training
    • Other

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