Drain Technician

Do you enjoy solving problems, working with your hands, and helping homeowners? Join Thornton & Grooms as a Drain Maintenance Technician Apprentice and provide 5-star service restoring the flow of clogged drains while building a rewarding career in the skilled trades.

What You'll Do

• Run preventative maintenance and residential drain service calls (4–6 per day)
• Clear clogs in sinks, showers, tubs, toilets, floor drains, stacks, and roof vents
• Work from home using ServiceTitan on an iPad and a company vehicle
• Perform drain-clearing tasks, including pulling and resetting toilets, and assisting with roof vent clearing
• Refer customers to Drain Specialists when additional work is needed
• Offer Home Care Club memberships to customers
• Maintain a clean, organized, and well-stocked truck
• Collaborate with teammates and continue developing your plumbing trade knowledge
• Participate in a rotating on-call and weekend schedule

• 60% conversion rate on referrals to Drain Specialists
• 60% conversion rate on new Home Care Club memberships
• Minimal callbacks on completed work
• Maintain a customer NPS score of 9.3 or higher

• High School Diploma or GED
• Valid driver's license
• Registered Plumbing Apprentice (or willingness to become one)
• Ability to lift and carry 100 lbs repeatedly throughout the day
• Strong work ethic and willingness to learn through hands-on training 

Employment Requirements

Must successfully pass:

• 9-panel drug screening
• Background check
• Clean motor vehicle record for the past three years

Our Mission

To be ever building the professionalism, integrity, and honor of the trades.

Our Core Values

•  Love
•  Team
•  Professionalism
•  Today

If you're looking for a career—not just a job—and want to grow with an award-winning team that values people, professionalism, and excellence, we'd love to hear from you.