Drain Sales Representative

The Big Task

As a Drain Sales Specialist you will serve as a trusted advisor to our customers by evaluating residential drain and plumbing systems and delivering tailored solutions that meet their needs. Youll provide clear professional recommendations for maintenance repair or replacement empowering homeowners to make confident decisions about their home. In this role strong communication and attention to detail are critical. You will ensure all findings recommendations and sales are documented accurately and shared promptly with both the customer and our internal team.

Key Tasks

Evaluate residential sanitary sewers storm sewers sump systems undergrounddrain systems.

Become an expert in our solutions that include but are not limited to drain cleaning jetting maxi-miller pipe patching inversion pipe lining pull in place pipe lining pipe bursting excavations sump pumps water back-up sump pumps dry wells underfloor piping systems including storm and house traps and water pipingsystems

Become an expert in our financing programs and offering financing solutions to ourcustomers

Provide customers applicable solutions that cover maintenance repair andreplacement

Become an expert in helping our customers decide what solution best meets their wants andorneeds

Secure deposit or payment for salesmade

Accurately communicate all job notes solutions and sales to the customer and office asrequiredand ina timelyfashion

Proactively inform our customers of our HCC program benefits with the intent of obtaining their approval to enroll them in theprogram

Ensure that the solution was customer approved was delivered and the customers expectations wereexceeded

Earn and ask for referrals and 5-star on-linereviews

Usedropcloths and wear shoe coverings ensure that you leave the job sites cleaner than you found them

Clean andmaintaindiagnostic camera tool andlocatingequipment

Adhere to OSHA and Thornton & Grooms Safety processes andpolicies

Activelyparticipatein training exercises and team meetings

KPI Expectations and Action Items

Convert a minimum of60 of youropportunities

Maintain an average sale of6000

Maintain and average NPS score of9.3

Uphold support and engage in our purpose and corevalues

Desired Skills & Experience

Proven successful salesrecord

Previously held accountable for sales metrics and orKPIs

Ability to work a 100 commissionrole

Possess exceptional follow-throughabilities

Highly organized

Have strong effective communicationskills

High School Diploma or GED equivalence

RequirementsAbility to pass prescreening requirements

Clear 9-panel drug test background check and a clean motor vehicle report for the past threeyears

Mission Statement

To be ever building the professionalism integrity and honor of the trades.

Core Values

Love Professional Team Today