Donor Relations Specialist - Family First, Inc.

Donor Relations Specialist - Family First, Inc.

 

ABOUT THE ROLE

Family First is looking for a mission-driven Donor Relations Specialist to join our growing Development team. In this role, the person will cultivate and steward a portfolio of base-level donors, helping move supporters toward deeper engagement and increased generosity.

This is an excellent opportunity for those eagar to build meaningful donor relationships, sharpen fundraising skills, and grow in a collaborative nonprofit environment. If you are relational, organized, and passionate about connecting people to a cause, we want to hear from you.

KEY RESPONSIBILITIES

Donor Engagement

•       Manage a portfolio of base-level donors with a focus on retention and relationship-building.

•       Conduct proactive, personalized outreach to donors through phone calls, texts, emails, video meetings, and handwritten notes.

•       Execute donor appeals to receive financial support from the base-level donor portfolio.

Research & Analysis

•       Identify and assess the upgrade potential within the base-level donor portfolio to mid- or major-donor levels.

•       Provide individual donor research as support for the development field team.

•       Analyze donor data and reports to ensure donor retention, reactivate lapsed donors, and execute moves management.

Collaboration & Events

•       Assist the Events Team with donor fundraising events.

CRM & Reporting

•       Accurately document all donor interactions in HubSpot in a timely manner.

•       Identify new donor prospects by evaluating data in HubSpot.

•       Track and report on key performance indicators, including touchpoints, donor upgrades, retention rates, and annual fund revenue growth.

•       Establish expertise in HubSpot.

QUALIFICATIONS

•       Bachelor’s degree in nonprofit management, communications, business, or a related field

•       2+ years of experience in nonprofit development, donor relations, customer success, or a relationship-focused role

•       Strong interpersonal and communication skills, with the ability to engage and inspire a variety of audiences

•       Excellent written communication skills, including the ability to convey mission, impact, and vision in a compelling way

•       Organized and detail-oriented, with comfort working toward defined metrics and goals

•       Alignment with Family First’s mission and values

•       Experience with HubSpot or a similar CRM platform

•       Familiarity with fundraising strategies, donor stewardship, or moves management

•       Ability to travel occasionally for donor meetings or events

 

LOCATION: Tampa, FL – Hybrid