Donor Experience Writer

JOB PURPOSE

Responsible for writing and copy-editing stewardship and solicitation materials including executive-level communications, endowment reports, and annual giving appeals to encourage philanthropic support, convey impact and gratitude and promote the mission, vision and values of Wayne State University (WSU). This role collaborates with Advancement Communications and University Communications and Marketing to ensure alignment with the university's brand and identity guidelines and messaging. This position reports to the Director, Donor Experience.

ESSENTIAL FUNCTIONS

(Essential functions are the primary duties/major job responsibilities that an employee must be able to perform, with or without reasonable accommodation. The essential functions are listed in order of importance.)

% Time

Draft customized acknowledgment letters and other communications from executive leadership for the university's top donors to encourage philanthropic support, convey impact and gratitude, and promote the mission, vision, and values of WSU. Effectively capture the voices of multiple university leaders. 25%

Develop content for a variety of communications to support the activities of the Donor Experience and Individual Giving (DX & IG) teams including acknowledgments, solicitations, impact reports, and personalized correspondence. Proof and copy edit communications to ensure consistency in messaging and alignment with WSU's mission, vision and values and industry best practices. 20%

Collaborate on the management and execution of the annual impact reports and scholarship recipient survey processes. Ensure endowment-related content across all communications channels is reviewed and updated annually. Work with impact reporting software vendor to ensure templates are up to date and refreshed annually. 20%

Lead the "Welcome to the Endowment" process including creating and maintaining content for and distribution to new endowment donors and faculty beneficiaries. Update and distribute the Donor Experience and Individual Giving policies and protocols including the "Donor Journey" document periodically. 10%

Collaborate with the Donor Experience coordinator and unit colleagues to refresh content for the centralized Thank-You Letter program and update templates throughout the year. 10%

Prepare talking points as requested to support events, donor meetings, presentations, etc. Provide event support as needed. 5%

Analyze data and prepare reports to monitor the success of communication pieces. Assist in meeting the Donor Experience and Individual Giving stewardship and solicitation goals. Assist in the updating of the comprehensive fundraising calendar. 5%

Remain current with donor relations and annual giving industry best practices and seek additional educational opportunities to strengthen knowledge base. Perform other related duties as assigned. 5%

WORK CONTEXT

This grid characterizes the position scope.

Job Reports to: Director

Leadership Accountability: Implements operating plans

Supervisory Accountability: None

Organizational Accountability: None

Financial Accountability: None

Customer Accountability: Interfaces with customers outside the S/C/D

Freedom to Act: Subject to regular review by supervisor