Position summary: The Donation Door Attendant’s first priority is customer service, ensuring donations are properly handled, and maintaining organization and safety in their area. This is a part time position of up to 29 hours with shifts that can be scheduled during the operational hours, Mon-Sat 8am-7:30pm.
Essential Functions:
Customer (Donor) Service:
- Greet customers at donation door. Receive inbound donations in a timely, helpful, and organized fashion.
- Thank customer for their donation, share why their donations are important, and offer them a donation receipt.
Safety and Organization:
- Donations should be sorted by department and placed in bins and are not allowed to accumulate on floor.
- Full donation bins are sent to storage area and replaced with an empty bin.
- Donations that are furniture are received at the furniture door located in the donation alley of the Thrift Shoppe. Received furniture items are cleaned and priced.
- Keep donation area free of standing product.
- Ensure there is no product in shelving that can cause a falling hazard.
- Ensure area is free of debris and clutter by sweeping daily and mopping/cleaning up spills when necessary.
- Maintaining the cleanliness of the breakroom (located near donation door). Daily sweeping, mopping, and cleaning of tables, counters, and high touch areas (handles, coffee maker, etc.).
Production Support:
- Support production team in retrieval and placement of sellable product bins. Departmental product is considered Clothing, Housewares, Books, Linens, Electrical and Shoes.
- Support all outbound donations to other charities that have been approved by North Raleigh Ministries.
Inventory/Administrative:
- Donor donations are documented as per person and type. Track and document incoming and outgoing donations per guidelines set forth by the organization.
Other Duties:
- Produce and send product to sales floor when donation door allows.
- Greet customers while on the sales floor.
- Supplies to be verified by management and then received/stored.
North Raleigh Ministries (NRM) equips families and individuals in crisis with the resources and skills they need to achieve stability. Our Thrift Shoppes play a vital role in supporting this mission by generating revenue and providing a welcoming environment for customers, donors, and volunteers. For more information please visit: https://northraleighministries.com.