Domestic Violence Advocate - Bilingual - Residential Services

Qualifications We Are Looking For: Required: Preferred: Bachelor’s degree in social work or related field Master’s degree in social work or related field Bilingual required Three years of experience in human services or related field Excellent written and oral communication skills; superior time management and organizational skills 2 years of crisis intervention, case management, and advocacy experience Attentive, responsive, and proactive; ability to pivot as necessary to meet the needs of survivors in a diverse ever-changing residential setting Detail oriented with strong technical aptitude; advanced proficiency in utilizing MS Office Passion for the SafeHouse Denver mission Knowledge of domestic violence, trauma-informed services, and empowerment models Outstanding interpersonal skills What We Offer: $24 - $27 hourly rate, negotiable based on experience, full-time position, non-exempt, with performance evaluation and opportunity for merit-based increase after one full year of employment. Provides short-term individual advocacy, counseling, safety planning, and crisis intervention to adult residents and children Provides emotional support, crisis intervention, and de-escalation to residents as needed or requested.

Who We Are and Who We’re Looking For: If you are looking to join a supportive team driven to impact the lives of others, look no further. SafeHouse Denver has been around for 47 years, and we are on a mission to improve the lives of domestic violence survivors. We are committed to providing survivors with a safe space, where they are believed, supported, and trusted. We guide community awareness of domestic violence through education, partnerships, and inclusion. We are currently looking for a Domestic Violence Advocate with crisis intervention skills to support our work as we prepare to serve more survivors in greater ways. Bilingual in Spanish required.SafeHouse Denver promotes a culture of excellence. We prioritize and practice seven core values:

Trust	We foster a culture of trust by being reliable, honest, consistent, direct, and transparent.
Dedication	We are intentional, passionate, and driven. We commit to making a meaningful impact.
Compassion	We listen, seek to understand, and help. We embody kindness, patience, empathy, and see the value of each individual.
Collaboration	We encourage, cooperate, support, and share. We also welcome humor and fun.
Innovation	We are bold, brave, and fearless. We value curiosity and continuous learning.
Leadership	We operate with integrity, transparency, and ethics. We are solutions-oriented, optimistic, accessible, and critical thinkers.
Inclusion	We embrace and respect diverse perspectives and experiences; we believe in a welcome and equitable environment.

What You’ll Be Doing: Respond to callers who access SafeHouse Denver’s 24-hour Crisis & Information Line

• Provides emotional support, crisis intervention, and de-escalation 
• Provides information and education on domestic abuse, trauma response, and coping skills
• Supports callers in assessing immediate needs, identifying culturally appropriate resources and referrals, and supports callers in developing a plan of action
• Provides safety planning by supporting callers in assessing danger/risks, identifying culturally appropriate resources and referrals, and supporting callers in implementing their safety plan
• Screens callers for emergency residential services

Provides initial intake of new residents

• Orientates new residents to the emergency residential facility/program
• Provides appraisal of the resident’s presenting problem
• Assess immediate needs, identify culturally appropriate resources and referrals, and support residents in developing a plan of action
• Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supporting residents in implementing their safety plan
• Provides emotional support, de-escalation, and crisis intervention during the intake process

Provides short-term individual advocacy, counseling, safety planning, and crisis intervention to adult residents and children

• Provides emotional support, crisis intervention, and de-escalation to residents as needed or requested
• Supports residents in developing short-term goals plans to address immediate concerns
• Provides information and education about domestic abuse, trauma response, and coping skills
• Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports residents in implementing their safety plan
• Communicates with Primary Advocates to ensure quality services to residents
• Provides case management services for emergency residential facility clients
• Conducts an initial meeting with new resident to assist residents in identifying needs and goals
• Links residents to culturally appropriate resources and referrals to meet immediate/ongoing needs and goals
• Meets as needed to provide ongoing support and encouragement
• Advocates on behalf of residents with outside agencies and within the program to support residents in meeting needs and goals
• Support residents with transitions from the emergency residential facility by conducting exit interviews
• Facilitates educational/support groups
• Facilitates children’s activities/support groups
• Plan and facilitate a weekly, evening educational/support group for adult residents or children on a rotational basis
• Supports a safe and secure residential environment 
• Supports a safe and respectful community living environment by providing emotional support, de-escalation, conflict management, problem solving, and crisis intervention
• Conducts regular safety checks and safety searches as needed
• Supports participation in the emergency residential facility by providing residents with clear explanations of the program and clarifying expectations of residents 
• Supports residents in meeting their day-to-day needs by supplying personal items, supplies and food
• Help ensure the emergency shelter is a clean and tidy facility

Maintains accurate and timely record keeping

• Responsible for appropriate charting and all other necessary documentation

Demonstrates initiative and vision for service quality, service improvement, program development/growth, problem prevention and resolution

• Works diligently to achieve individual, team, and agency goals and objectives
• Participates and respects all staff to facilitate coordinated services both within the Residential facility and across all agency programs
• Utilizes ethical and professional methods of communication to resolve problems or conflicts with team members
• Attends weekly case management/staff meetings, monthly all-agency meetings, and program meetings
• Actively participates in program development
• Participates in agency and community educational opportunities to maintain and improve skills
• Represents SafeHouse Denver and promotes the organization’s services in a positive and professional manner
• Networks with other service providers and community agencies to assist survivors and the organization

Shift, on-call, and team support requirements

• Work schedule includes one weekend day to support weekend dual coverage
• On-call service is required each month 
• Responds to phone calls during on-call periods within 15 minutes of the first contact by a team member
• Effectively supports and collaborates with onsite staff to address questions and clarify or resolve issues as needed 
• All other duties as assigned

Qualifications We Are Looking For:Required:                                                                Preferred:           

Bachelor’s degree in social work or related field	Master’s degree in social work or related field
Bilingual required	Three years of experience in human services or related field
Excellent written and oral communication skills; superior time management and organizational skills	2 years of crisis intervention, case management, and advocacy experience
Attentive, responsive, and proactive; ability to pivot as necessary to meet the needs of survivors in a diverse ever-changing residential setting
Detail oriented with strong technical aptitude; advanced proficiency in utilizing MS Office
Passion for the SafeHouse Denver mission
Knowledge of domestic violence, trauma-informed services, and empowerment models
Outstanding interpersonal skills

What We Offer:

• $24 - $27 hourly rate, negotiable based on experience, full-time position, non-exempt, with performance evaluation and opportunity for merit-based increase after one full year of employment
• 40 hours per week with schedule flexibility required and on-call rotation
• Fantastic benefits package, including plenty of paid time off for rest and vacations, and employee health insurance coverage paid 90% or more by employer
• Professional development opportunities
• Supportive work environment and opportunities for fun
• Work with committed individuals who want to impact change
• A chance to be part of a movement that will help more survivors

What Are You Waiting For?

• To apply, please send your resume, cover letter, and personal mission statement to Jameson Kapinos at

  jkapinos@safehouse-denver.org

  . Please indicate DVA-Residential Services in the subject line of your email. SafeHouse Denver is committed to creating a diverse, inclusive, and equitable workplace. SafeHouse Denver is an Equal Opportunity Employer and welcomes individuals of all backgrounds, experiences, and abilities to apply.

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