Dolly Parton Experience Technical Operations Assistant Area Team Lead - Dollywood Parks & Resorts - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Technical Operations Assistant Area Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Technical Operations Assistant Area Team Lead will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Assistant Lead supports daily technical operations for the Dolly Parton Experience by providing leadership and hands-on expertise across lighting, audio, and video systems spanning multiple facilities. This role guides technicians in maintaining, troubleshooting, and repairing show-critical systems while helping ensure operational continuity and performance excellence. The Assistant Lead also supports oversight of A/V control systems software to maintain reliability and consistency. Working in guest-facing environments, the Assistant Lead models professionalism, theater-style etiquette, and strong attention to detail. This position assists with task prioritization, team support, and development, while reinforcing quality and safety standards. This role is essential in delivering seamless show operations and maintaining the high-quality guest experience expected at Dollywood Parks & Resorts.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Perform advanced technician duties while serving as a working leader, making informed, situational decisions to ensure tasks are completed efficiently and aligned with Dollywood Parks and Resorts Entertainment standards

• Provide day-to-day guidance and support to technicians, assisting with task prioritization, troubleshooting strategy, and workflow coordination

• Work with themed indoor and outdoor lighting, sound, atmospheric effects, video, and microclimate systems across multiple facilities

• Lead and support troubleshooting, diagnosis, and repair of entertainment lighting control systems, fixtures (static and moving), professional audio systems, video projection systems, and DMX infrastructure

• Assist in maintaining and optimizing entertainment systems infrastructure to ensure consistency, reliability, and performance

• Support setup, troubleshooting, and diagnosis of networking infrastructure and A/V control systems Identify and escalate line voltage or infrastructure issues, submitting repair requests and coordinating follow-through as needed

• Share technical knowledge, best practices, and training support to develop team capability and performance

• Model professional appearance, theater-style etiquette, and guest-first behavior while working in public-facing environments

• Assist leadership in coordinating cross-functional support within the Entertainment Division as needed

• Help ensure equipment and systems meet all safety standards and are maintained in safe working condition

• Support the maintenance of clean, organized, and safe workspaces across multiple locations

• Operate and oversee the safe use of company vehicles (cars, vans, trucks) for personnel and material transport

• Maintain strict confidentiality regarding all sensitive information related to Dolly Parton, Dollywood, and HFE operations

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Minimum 18 years of age

• High School diploma required

• Demonstrated experience with entertainment and/or architectural lighting systems and environments

• Strong knowledge of lighting control infrastructure and A/V control systems

• Experience with installation, operation, and repair of modern moving lighting fixtures preferred

• Experience with video projection and video mapping strongly preferred

• Knowledge of Christie laser projection systems preferred

• Experience with professional lighting and audio control systems preferred

• Working knowledge of electricity and basic electrical troubleshooting preferred

• Experience with ETC systems (Paradigm, Mosaic) preferred

• Familiarity with industry software such as VectorWorks, QLab, QSys, and Dante preferred

• Proficiency with standard computer applications (Outlook, Word, Excel)

• Demonstrated ability to lead or guide others in a technical environment preferred

• Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record

• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills and Abilities Required

• Ability to interact professionally and positively with guests, vendors, and team members while representing leadership presence
• Self-motivated with strong organizational and leadership skills
• Ability to prioritize, delegate (when appropriate), and complete work assignments efficiently
• Sound judgment in handling sensitive or confidential information
• Maintain professional appearance and high personal standards
• Thrive in a fast-paced, high-demand environment with shifting priorities
• Dependable attendance and flexibility in scheduling, including evenings, weekends, holidays, and extended hours
• Strong guest awareness with the ability to take initiative to enhance guest experience within company guidelines
• Effective communication, problem-solving, conflict management, and interpersonal skills
• Ability to mentor and support team members in developing technical and professional skills
• Strong collaboration skills across departments to support operational and project goals
• Ability to interpret instructions, retain information, and translate direction into action
• Commitment to maintaining a safe and secure environment for guests and hosts
• Flexibility to adapt to changing priorities and operational needs
• Basic math skills with accuracy in calculations
• High level of comfort working around high-value assets and adherence to asset protection procedures

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 16 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods.
• Must have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/short periods
• Ability to have physical mobility great enough to allow walking, kneeling, crawling, bending, reaching (high and low), twisting, and moving about tight spaces
• Able to climb ladders, and use an AWP to work at heights up to and excess of 60 feet
• Ability and mobility to work on a variety of surfaces including but not limited to carpet, wood, steel, concrete, grass, and dirt while being able to bend, stoop, kneel, climb, lay, lift, and carry
• Able to see near and far with good depth perception and correct color vision
• Able to tolerate show levels of sound in an entertainment environment including volume and frequency

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.