DocuSign Analyst

Project Overview: The DocuSign CLM Analyst will support the Enterprise Business Systems team within the EPMO by providing day to day functional and technical support for DocuSign CLM and related contract lifecycle management technologies. Develop and deliver comprehensive end user training for DocuSign CLM, including creation of training materials, job aids, demonstrations, and ongoing reinforcement sessions to support adoption and proficiency across business units.

Want to be part of the Energy Industry? ECLARO is looking for a DocuSign Analyst for our client in White Plains, NY.

ECLARO's Client is America's largest state power organization and is a national leader in energy efficiency and clean energy technology. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Project Overview:

• The DocuSign CLM Analyst will support the Enterprise Business Systems team within the EPMO by providing day to day functional and technical support for DocuSign CLM and related contract lifecycle management technologies.
• This role will serve as a key liaison between business users, IT, and external partners to ensure the CLM platform is stable, efficient, and continuously improved.

Responsibilities:

• Provide daily support and triage for DocuSign CLM, including issue identification, troubleshooting, root cause analysis, and resolution.
• Partner with business users to understand CLM workflow needs, configuration requests, and enhancement opportunities.
• Maintain and update CLM templates, workflows, routing logic, fields, rules, clause libraries, and document generation components.
• Develop and deliver comprehensive end user training for DocuSign CLM, including creation of training materials, job aids, demonstrations, and ongoing reinforcement sessions to support adoption and proficiency across business units.
• Manage and prioritize enhancement requests, defects, and optimization initiatives; coordinate with technical teams as needed.
• Perform system administration activities such as user provisioning, permission updates, roles, groups, and system configurations.
• Support release management, regression testing, and validation of CLM updates or new functionality.
• Monitor platform health, performance, integrations, and data quality; escalate risks or systemic issues proactively.
• Collaborate with cross functional teams (Legal, Procurement, IT, Project Management, and EPMO) to align CLM processes with enterprise standards.
• Document processes, SOPs, training materials, and knowledge articles to support user adoption and operational continuity.
• Contribute to continuous improvement efforts across the broader EPMO Enterprise Business Systems portfolio.

Skills:

• Strong experience with Contract Lifecycle Management (CLM) platforms.
• Experience with DocuSign CLM, strongly preferred.
• Familiarity with related technologies such as DocuSign eSignature, workflow automation platforms, document generation tools, and integration frameworks.
• Ability to analyze complex business processes and translate them into system requirements and configuration.
• Solid understanding of workflow design, rules engines, approval logic, and metadata structures.
• Experience supporting enterprise systems, including troubleshooting, testing, and change control.
• Excellent communication skills and ability to work collaboratively across technical and non-technical teams.
• Strong organizational skills, with the ability to manage multiple concurrent tasks in a fast paced environment.

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Pam Saba

pamela.saba@eclaro.com

646-695-2945
Pam Saba | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.