Documentation Specialist

Careerscape is recruiting on behalf of our client for an entry-level Documentation Specialist to join their growing remote team. This is a great opportunity for a detail-oriented writer to build a career creating clear, user-friendly content that helps customers and internal teams understand complex products and processes.

Day to day, you will work closely with subject matter experts, product teams, and support staff to gather information and translate it into polished manuals, guides, and knowledge base articles. This role suits someone who is naturally curious, enjoys organizing information, and takes pride in turning technical or procedural detail into content that is easy to follow.

Responsibilities

• Draft, edit, and format internal and external documentation
• Create and maintain user guides, manuals, and standard operating procedures
• Collaborate with subject matter experts to gather accurate information
• Update existing documentation to reflect product or process changes
• Organize and maintain a centralized documentation library
• Ensure consistency in tone, style, and formatting across all materials
• Review documents for grammar, clarity, and accuracy
• Support the creation of training materials and knowledge base articles
• Track revisions and maintain version control on all documents
• Assist with document publishing and distribution across platforms

Requirements

• Bachelor's degree in English, Communications, Technical Writing, or related field preferred
• Strong written and verbal communication skills
• Excellent attention to detail and organizational skills
• Ability to simplify complex information for varied audiences
• Familiarity with Microsoft Office and Google Workspace
• Basic understanding of content management or documentation tools a plus
• Ability to work independently and manage multiple projects
• Comfortable collaborating with remote, cross-functional teams
• Strong time management and ability to meet deadlines

Benefits

• Medical, dental, and vision insurance
• 401k with company match
• Paid time off and paid holidays
• Fully remote work environment
• Home office stipend
• Professional development and training opportunities
• Flexible scheduling
• Employee wellness programs
• Opportunities for career growth and advancement
• Collaborative and supportive team culture