Documentation Specialist

Position: Documentation Specialist
Location: Milwaukee, Wisconsin
Work Model: Onsite / Hybrid
Contract Duration: Initial 3 Years
Renewal Options: Two (2) Additional 1-Year Extensions
Maximum Contract Term: 5 Years

Client is seeking an experienced Documentation Specialist to develop, maintain, and enhance technical and operational documentation supporting enterprise applications, IT systems, business processes, and end-user support initiatives across City departments.
The selected consultant will be responsible for translating complex business and technical requirements into clear, concise, and user-friendly documentation. This role will support software development projects, system implementations, operational procedures, training initiatives, and end-user adoption efforts by creating and maintaining technical manuals, user guides, online help systems, knowledge base articles, standard operating procedures, and system documentation.
The ideal candidate will possess strong technical writing skills, excellent communication abilities, and experience working closely with business users, developers, systems analysts, project managers, and technical support teams.

Experience
• 3+ years of experience as a Documentation Specialist, Technical Writer, or related role.
• Experience developing technical documentation for software applications and IT systems.
• Experience translating business and technical specifications into user-friendly documentation.
• Experience creating user guides, training manuals, and online help documentation.
• Experience documenting system architecture, workflows, and operational procedures.
• Experience supporting software development and system implementation projects.
• Experience maintaining documentation repositories and knowledge bases.
• Experience interviewing subject matter experts and gathering documentation requirements.
• Experience managing document version control and updates.
• Experience supporting enterprise technology environments.

Skills
• Excellent technical writing and editing skills.
• Strong verbal and written communication abilities.
• Ability to translate complex technical concepts into clear business language.
• Strong attention to detail and documentation accuracy.
• Excellent organizational and project coordination skills.
• Ability to manage multiple documentation projects simultaneously.
• Strong research and information-gathering abilities.
• Ability to work collaboratively with technical and non-technical stakeholders.
• Experience developing process flows, diagrams, and visual documentation.

Preferred Qualifications
• Government or Public Sector experience.
• Experience supporting enterprise application development projects.
• Experience documenting Software Development Lifecycle (SDLC) processes.
• Experience developing training materials and user adoption documentation.
• Experience with content management and knowledge management systems.
• Experience with technical diagramming and process mapping tools.
• Experience supporting software implementations, upgrades, and migrations.
• Experience working in Agile and Waterfall environments.