Documentation Review Specialist

Documentation Review Specialist

Category

Urology

Job Location

REMOTE, US

Tracking Code

15647-128

Position Type

Full-Time/Regular

At Numotion, we're on a mission to improve the lives of people with disabilities. As North America's largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We're committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

The pay range for this position is $18.51-$24.06 Hourly. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

JOB PURPOSE:

The Documentation Coordinator is responsible for the timely submission, retrieval, and management of medical documentation between physicians, referral sources, and internal teams to ensure medical necessity requirements are met for funding. This role plays a critical part in supporting accurate order processing, compliance with payor requirements, and a seamless customer experience.

KEY RESPONSIBILITIES:

• Submit, track, and follow up on medical documentation requests with physicians, referral sources, and internal teams to ensure timely processing.
• Review medical records for completeness, accuracy, and compliance with payor and Medicare/Medicaid documentation requirements.
• Identify missing or incomplete documentation and proactively work with appropriate parties to resolve gaps.
• Maintain accurate records of documentation status within internal systems, ensuring real-time visibility for the team.
• Communicate documentation status, delays, or issues clearly to internal stakeholders, including sales, billing, and customer care teams.
• Support audit readiness by ensuring documentation meets compliance standards and is appropriately stored.
• Identify trends in documentation delays or denials and recommend process improvements to leadership.
• Assist with onboarding and training new team members on documentation processes, tools, and systems.
• Participate in continuous improvement initiatives to enhance efficiency, accuracy, and customer experience.
• Maintain knowledge of payor requirements, regulatory updates, and changes to documentation standards.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
• Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• High School diploma or GED.
• Six (6) months of processing medical documentation.
• Proficiency in Microsoft Office Suite.
• Ability to work in a fast-paced environment and juggle multiple priorities.

PREFERRED COMPETENCIES AND QUALIFICATIONS:

• Associates degree in relevant field.
• Ability to work in a fast-paced environment and juggle multiple priorities.
• Ability to think quickly, assess a situation and make a sound decision.
• Solid written and verbal communication, listening, organization and priority setting skills.

PHYSICAL WORK REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of hands, wrists, fingers associated with using computer equipment.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to lift/move up to 10 pounds.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.