| Location | Greenville, South Carolina |
Summary:
The Mail Center Document Specialist I uses their process knowledge to perform scanning of incoming documents and checks, as well as performing other mail/file services, such as mail pick up, loan mod entry, electronic customer service sort, indexing documents, and pulling/shelving files. This position reports to the Mail Center Supervisor.
Roles & Responsibilities:
Execute various scanning processes
Execute outgoing USPS Mail process
Execute affidavits process
Execute customer service electronic sort process
Execute various indexing processes
Audit work for completeness prior to scanning and indexing
Responsible for the pick-up delivery of all mail, small packages and scan requests from each floor at the designated mail cabinet locations
Replace Iron Mountain signage on shred bins and ensure each bin is secured with a lock
File/Shelve documents
Skills & Qualifications:
Some experience preferred, but not required
Ability to work in a detail oriented, time sensitive environment
Strong time management skills
Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards
Ability to handle confidential materials in a professional and ethical manner
Excellent communication and interpersonal skills and ability to communicate effectively at all levels in person, by phone, and by email
Exhibit excellence in customer service and the ability to serve others by providing immediate attention to customers entering the DRCM
Ability to review documents for long periods of time and recognize errors
Basic computer skills with the ability to navigate efficiently
Educational Requirements:
High School Diploma or GED required
Four-year college degree preferred