Document Specialist - Employee Service Representative

• We have a casual, results-focused atmosphere 
• We value family and friends – personal relationships matter where work-life             balance is a cornerstone of our culture 
• Our work has purpose – we improve education and support our schools 
• We are genuinely collaborative; all voices are welcome and equally heard 

• You will connect with leaders in education throughout the region.
• You will be supported in your professional growth and development. 
• Because you’re working directly with senior management, you’ll help co-create our future. 
• This is a career position not just a job. 

• Flexible – you thrive on variety
• Humble – you believe everyone is equal and deserves respect 
• Empathetic – you seek to understand first 
• Service-Oriented – you see the act of serving as a reward 
• Independent – you are proactive and enjoy the thrill of solving problems 
• You have a passion for improving education and connecting with people 

• Handles large volume of employee documents utilizing electronic systems to receive, track, and save documents.
• Responds to and provides a high level of employee service regarding inquiries on required documents.
• Runs monthly reports for expiring employee documents.
• Sends communications and responds to employees with upcoming expiring documents.
• Answers routine email correspondence with completeness, accuracy, timeliness, and quality.
• Verifies validity of documents using various agency sources such as Arizona Department of Education and Department of Public Safety.
• Assists employees with renewal process for employee documents.
• Answers human resource related questions tactfully and courteously.
• Organizes and maintains large volume of electronic employee files with meticulous updating.
• Updates employee statuses in database as well as the absent management systems.
• Works and supports the team environment to meet both individual and team objectives.
• Uses software applications for word processing, spreadsheets, database input and maintenance, electronic file management, and related tasks.
• Provides back up support in the office and on the phones for Employee Service team.
• Builds sustainable relationships of trust through open and interactive communication.
• Performs special projects as directed.
• Maintains regular and reliable attendance during office hours.
• Other duties as assigned.

• High School Diploma or GED.
• Three years of experience performing superior customer service.
• Three years of heavy computer/clerical experience.
• Effective oral and written communication skills.
• Must have reliable transportation for potential daily office commute.
• Must pass a background check.
• Dress code is casual.

• Ability to perform at high levels in a fast-paced, ever-changing work environment.
• Excellent customer service principles and techniques.
• Possess keen attention to detail.
• Maintain a high level of professionalism.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to learn and use multiple software systems.
• Ability to operate a variety of standard office equipment (e.g., computer, telephone, copy machine, and other related office equipment).
• Ability to build sustainable relationships of trust through open and interactive communication.
• Aptitude to learn job-related material primarily through oral instruction and observation in an on-the-job training setting.
• Composure to work under pressure to meet deadlines and ability to handle problems and tasks that come up simultaneously or unexpectedly.
• Previous experience in education or human resources a plus.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
• Visual acuity is required for preparing and analyzing written or computer data, operation of technology, and determining the accuracy and thoroughness of work.

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