Document Management Services Representative

Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X-ray, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.

Overview:

Manage the document intake process to retrieve and route all required documentation supporting the scheduling and pre-authorization workflows. This will include communication with respective centers and support staff to maximize obtaining correct patient information. In addition, provide patient account management by merging duplicate patient accounts while maintaining the most current demographic information and ensuring patient chart accuracy.

Responsibilities:

• Process all incoming documents to ensure referrals, clinical information, and authorization information are linked with patient accounts
• Communicate with Collator Team Leader, Supervisor, or Manager for any triage or concerns related to document intake
• Provide accurate input of data and maintain vital patient account information
• Verify entered data by reviewing and correcting information
• Contribute to all center collators (as needed) to support all intake efficiency
• Assist in duplicate patient account merges and verify correct account has the most current patient demographic information
• Supports and completes all other job requirements or business needs as instructed by Collator Team Supervisor / Manager and/or Director of Consumer Experience
• Demonstrate strong computer skills, typing speed and accuracy, and attention to details
• Other duties as assigned.

Qualifications:

Education:

• High School Diploma or GED

Prior Experience:

• 1-2+ years of experience in a healthcare setting

Special Qualifications:

• High-Level Typing Accuracy: 40 WPM or more and data entry precision
• Knowledge and understanding of front desk operations
• Knowledge and understanding of scheduling operations
• Data processing experience preferred

Company Message: