DNC Administrative Coordinator 4

DNC Administrative Coordinator 4

Salary

$2,732.00 - $4,682.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

224537

Department

PSC-Public Service Commission

Opening Date

08/07/2026

Closing Date

8/17/2026 11:59 PM Central

• Description
• Benefits
• Questions

About this Job

The Louisiana Public Service Commission ("LPSC") Do Not Call Program operates under LPSC rules and regulations, and State and Federal laws governing Do Not Call programs. The incumbent performs administrative support duties associated with the continuing development of administration and enforcement of the LPSC Do Not Call Program. The incumbent will be required to have a working practical knowledge of all facets of these laws pertinent to the operation of the LPSC Do Not Call Program.

An ideal candidate will possess the following competencies:

Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.

Minimum Qualifications

Three years of experience in administrative services.

EXPERIENCE SUBSTITUTION:

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Processes applications and certified funds in conjunction with the solicitor registration process. This process includes reviewing documents for omissions or errors, drafting acceptance or rejection letters, processing approved solicitor information into the database/documentation systems, and setting up related system files.
• Responds to inquiries verbally and in writing concerning LPSC Do Not Call program functions from both solicitors and consumers. These responses require some interpretation of laws, rules, and regulations. Available for consumer/solicitor questions via phone, fax, and email.
• Analyzes consumer complaints to determine whether consumer is registered and effective under the LPSC Do Not Call program protections. Conducts the initial assessment of facts to determine if evidence submitted in complaint will support allegation that a violation of the program occurred.
• If the complaints meet the necessary criteria standards, collaborates with the Administrative Program Specialist C to prepare subpoenas, notices, regulatory letters, or any other documents to be used in the investigation.
• Assist the Administrative Program Specialist C in all areas of the LPSC Do Not Call program, including ensuring that all program records are maintained in compliance with the Records Retention Schedule.
• Incumbent will also serve as a backup for receiving and reviewing all mail, correspondence, packages, etc., and routing to the appropriate Staff or Division. Electronically tracks incoming correspondence, noting special actions when applicable.

Position-Specific Details:

Appointment Type: Probational and Promotional

Career Progression: This position provides the opportunity to advance within the division.

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday-Friday.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Sara Simpson

Louisiana Public Service Commission

Sara.simpson@la.gov

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Years Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veterans Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teachers Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

• I communicate unclearly, use poor tone, and ignore the audience.
• I share main ideas clearly and adapt to the audience when reminded.
• I communicate clearly, listen actively, and explain complex ideas well.
• I craft messages that connect, inspire, and drive action across audiences.

02

CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

03

DA: Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?

• I avoid responsibility, deliver poor work, and resist feedback.
• I take ownership when prompted and meet basic expectations.
• I own results, meet standards, and respond to feedback professionally.
• I drive high performance, prevent issues, and model accountability.

04

DA: Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

DIn: Demonstrating Initiative - How well do you take action and solve problems on your own without waiting for direction?

• I wait for direction, avoid ownership, and don't solve problems.
• I meet expectations and help with solutions when asked.
• I take ownership, solve problems, and follow through.
• I take initiative, innovate, and deliver results beyond expectations.

06

DIn: Demonstrating Initiative - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

07

FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?

• I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
• I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
• I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
• I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.

08

FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

09

TCr: Thinking Critically - How do you analyze information and draw meaningful conclusions from it?

• I miss key details or oversimplify information, and my conclusions may not be based on evidence.
• I try to analyze information, but I may overlook the relevance or credibility of my sources.
• I analyze key information, consider the evidence, and form logical conclusions based on credible sources.
• I uncover deeper insights by connecting different sources, questioning assumptions, and identifying patterns.

10

TCr: Thinking Critically - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question

Employer State of Louisiana

Address 1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone (866) 783-5462

Website http://agency.governmentjobs.com/louisiana/default.cfm