Highlights
This position bridges the gap between caregivers and clients - overseeing caregiver performance, monitoring compliance with care plans and regulations, and stepping in directly when hands-on support is needed. Investigate client complaints or incidents (e.g., property damage, caregiver concerns, non-compliance) in coordination with the Program Manager, and help implement action plans.
Numbers & Facts
| Location | Independence, MO |
| Industry | Healthcare Services |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 2011 |
| Website | http://www.phoenixhomehc.com |
Description
Field Supervisor
Pay: Starting at $20/hour
About the Role
The Field Supervisor plays a key role in ensuring clients receive safe, high-quality care in their homes. This position bridges the gap between caregivers and clients - overseeing caregiver performance, monitoring compliance with care plans and regulations, and stepping in directly when hands-on support is needed.
What You'll Do
Client Onboarding & Compliance
- Complete DMH new client openings, including all required paperwork and documentation
- Conduct 2 hours of on-the-job training for each new Personal Assistant (PA)
- Ensure adherence to care plans, agency policies, and applicable regulations
Direct Care Support
- Provide DMH shift coverage as needed, including personal care, activities of daily living, and household duties
Caregiver Oversight
- Schedule and perform in-field caregiver evaluations
- Recognize and reinforce strong performance; identify areas needing improvement and provide coaching, in coordination with the Program Manager
Quality Assurance
- Conduct monthly quality assurance calls/visits to monitor client status, care quality, and caregiver adherence to the Code of Ethical Behavior, dress code, and documentation standards
- Investigate client complaints or incidents (e.g., property damage, caregiver concerns, non-compliance) in coordination with the Program Manager, and help implement action plans
General Support
- Assist with general office tasks as assigned
- Follow departmental policies, safety protocols, and infection control measures
- Perform other duties as assigned by the Program Manager
What You'll Need
High school diploma or equivalent required; some college or post-secondary education preferred
Reliable transportation and a working phone
About Company
Our Mission Statement
Our mission is to offer New Beginnings and meaningful opportunities to caregivers and clinicians while providing home care services to our clients built on innovation, skill, and Christ-like values of compassion, honesty, and patience.
OUR CORE VALUES
Our written core values reflect, in words, what is truly important to us as an organization. In our mission, we highlight the pillars of this culture: compassion, honesty, and patience. These descriptive words define our culture.
Also in our DNA, we find the following valuable qualities:
Responsibility – We take full responsibility for our actions.
Respect – We treat each other and those we serve with equal and high-level respect.
Excellence – We strive to exceed the expectations standard in our industry, giving plus one service.
Empathy – In all that we do, we ask, “What would I want if it were me?”
Potential – We strive to help everyone reach their full potential in life.
Courage – With optimistic and brave hearts, we face each challenge, celebrating successes and viewing failures as opportunities to grow.
Community – We are active participants in our communities, reaching out to be good neighbors.
Our Story
The legend of the phoenix bird is a story of ever-changing growth and rebirth. The beautiful mythical creature reflected the lights and colors of the morning sunrise – always chasing the light and capturing all that was beautiful. The phoenix is a symbol of constant rebirth, renewal, and fresh starts. It is not a story of ashes, but rather of beauty and upward thinking (Isaiah 61:3).
OUR ENERGY is focused on improving quality of life, perpetuating positive attitudes, and embracing the challenges life places before us with grace, respect, and compassion.
OUR CATALYST to consistently rise to new heights is a combination of perpetual learning, measurement of success, looking through the eyes of those we serve, and listening with our hearts, which causes us to pause and discover what is really important in each situation. Within the listening and the application of learning, we find new beginnings.
WE ARE PHOENIX HOME CARE.
Phoenix provides Home Health Care services to those who desire to remain independent at home. Phoenix provides acute Skilled Nursing through Home Health Services; Private Duty Nursing to Children with Special Needs; Privately Paid Services such as nursing, nurse-aide or companion level assistance with activities of daily living from a few hours a day to around-the-clock care; State funded In-home Services (homemaker chores, errands and shopping, personal care, education, medication set-ups and reminders; and Consumer Directed Services where Phoenix serves as a state vendor to provide administrative support services.
Corporate Office Location: 3033 S. Kansas Expressway, Springfield MO 65807. Additional offices in St. Louis MO, O'Fallon MO, O'Fallon IL, Cape Girardeau MO, Branson MO, Joplin MO, Jefferson City MO, Columbia MO, Camdenton MO, Sedalia MO, Independence MO, Overland Park KS, Wichita KS, Lebanon KS, Montrose CO, Loveland CO, and Plano TX.