DME Coordinator

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.

With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.

Join us and become part of a trusted network committed to excellence in orthopedic care.

Primary Functions & Responsibilities:

• Organizes and represents the assigned clinical component and location of OrthoVirginia's DME program.
• Daily measurements and fittings following provider orders.
• Collaborates with the Regional DME Manager, providers, and clinical staff to ensure patients are educated on proper use and fit of DME.
• Educates patients as to the financial responsibility associated with their DME.
• Communicates with providers when changes are made to DME Policies and Procedures.
• Responsible for the DME inventory management at assigned clinical locations and daily duties within the DME program.
• Works closely with DME Business Specialist and Preauth Specialist to ensure accurate and timely billing and that preauthorization requests are met.
• Serves as point of contact for Billing, Insurance Verification, and DME Surgery Coordinator at assigned clinics.
• Communicates well with other DME team members, regional and state to ensure excellent outcomes regarding patient care and inventory management.
• Assists in quarterly training of clinical staff of proper use and fitting of DME.
• Takes ownership of their assigned location(s) and supports the overall mission of the practice.
• Other duties and projects assigned.

Knowledge, Skills & Abilities:

• Excellent customer service/patient care skills.
• Exceptional organization and communication skills.
• Ability to think on their feet and display strong emotional intelligence working with the public.
• Ability to practice solid problem-solving techniques to ensure patients understand donning and doffing and are wearing their orthosis properly.
• Knowledge of basic anatomy and medical terminology.
• Must have the ability to multitask in a fast-paced environment.
• Ability to contribute and work well with a team.
• Ability to take on, organize and complete assigned department projects when requested by manager.

Physical Requirements:

• Sitting: Frequently
• Standing: Frequently
• Walking: Frequently
• Climbing: Rarely
• Bending/stooping: Frequently
• Kneeling/crouching: Frequently
• Reaching overhead: Rarely
• Using full range of motion: Frequently
• Lifting a. Light up to 20 lbs: Frequently b. Medium 21-50 lbs: Frequently c. Heavy 51 lbs+: Rarely
• Carrying objects: Frequently
• Pushing/pulling: Rarely
• Fine motor skills/dexterity: Frequently
• Visual acuity: Frequently
• Hearing ability: Continuously
• Speaking clearly: Continuously
• Working in confined spaces: Rarely
• Exposure to outdoor elements: Rarely
• Exposure to noise: Rarely
• Exposure to infectious materials/radiation: Rarely
• Use of personal protective equipment: Rarely
• Operating office equipment: computer, keyboard, mouse, copier, printer, fax, phone, headset: Continuously
• Operating vehicles, large equipment or machinery: None
• Set-up and work in an ergonomic, distraction-free home office: N/A

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