Divisional Trainer

This role is responsible for enhancing the training capabilities, confidence, and operational effectiveness of our Field Training Specialists (FTSs)—who serve as both store General Managers and Frontline Trainers. This position directly supports teammate retention, satisfaction, and customer experience, while partnering closely with Divisional Vice Presidents (DVPs) and District Managers (DMs) to drive improvements through training initiatives.

Overview:

CubeSmart is currently seeking a Divisional Trainer to join the Human Resources team to support our Florida Division. The Divisional Trainer will collaborate with the Training team, HR, Division Management, and Field Training Specialists to create and execute a learning strategy for assigned division. 

 

This position can be based out of our Dania, FL divisional office or remotely from the candidate’s home office if located within the region. Travel 50-70%.

 

CubeSmart is seeking a passionate and strategic Divisional Trainer (DT) to join our Human Resources team. This role is responsible for enhancing the training capabilities, confidence, and operational effectiveness of our Field Training Specialists (FTSs)—who serve as both store General Managers and Frontline Trainers.

 

The DT ensures FTSs are equipped to train new teammates, lead their stores successfully, and drive business growth across the division. This position directly supports teammate retention, satisfaction, and customer experience, while partnering closely with Divisional Vice Presidents (DVPs) and District Managers (DMs) to drive improvements through training initiatives.

 

Who we are:

At CubeSmart, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry. 

 

CubeSmart’s award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example. 

 

If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

Responsibilities:

Strategic Objectives

 

Divisional Trainers are responsible for:

• Strengthening the leadership and instructional capabilities of FTSs
• Building FTSs’ confidence in operational decision-making and team development
• Ensuring consistent execution of company standards across all training missions
• Driving performance metrics through effective coaching and support
• Collaborating on FTS transfers between divisions
• Maintaining and updating content on the FTS site and validating posted questions
• Verifying accuracy of training guides and manuals, including quarterly updates
• Ordering training workbooks and supplies
• Supporting onboarding of new District Managers

 

Core Responsibilities

 

Training Capability Development

• Design and deliver scalable training programs tailored to FTSs’ dual roles
• Provide hands-on coaching in instructional techniques
• Facilitate peer-to-peer learning and best practice sharing
• Confidence Building
• Conduct one-on-one sessions to reinforce leadership and communication skills
• Offer feedback and recognition to boost morale
• Serve as a trusted advisor for complex store-level challenges
• Store Management Excellence
• Guide FTSs in mastering KPIs such as occupancy, revenue growth, and customer satisfaction
• Business Impact & Alignment
• Align training efforts with divisional and company-wide goals
• Monitor training store performance and identify improvement opportunities
• Collaborate with DVPs and DMs to develop future leaders

 

Additional Responsibilities

• Design and deliver training programs for store operations and teammate development
• Mentor FTSs through store visits and role-play scenarios
• Evaluate training effectiveness using LMS data and performance metrics
• Maintain operational knowledge and resolve store challenges
• Promote company culture through WOW! programs and lead by example
• Recruit and onboard new FTSs, set goals, and build cross-functional relationships
• Coordinate logistics for meetings and trainings, including accommodations and supplies

 

 

Qualifications:

 

Education & Experience

• Bachelor’s degree in Business or related field or equivalent experience
• Minimum 3 years of training experience; retail or storage operations preferred but not required

Skills & Characteristics

• Expertise in learning and development principles
• Experience with LMS platforms and training modalities
• Strong public speaking and presentation skills
• Strategic thinker with excellent writing and communication abilities
• Proficiency in MS Office Suite
• Ability to simplify complex concepts and influence across all levels
• Travel 50-70%

 

 

 

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