Intermediate knowledge of Access, Excel, Outlook and Word to perform core functionalities. Advanced knowledge of Access, Excel, Outlook and Word to perform core functionalities.
Numbers & Facts
Location
Lakeland, FL
Description
Required Qualifications
2 years’ experience in a customer service field Or
1 year experience in a Maintenance specific customer service position
Intermediate knowledge of Access, Excel, Outlook and Word to perform core functionalities
Basic knowledge of CMMS (Computerized Maintenance Management System)
Basic knowledge of Sharepoint and Landmark
Excellent Oral and Written Communication skills
Ability to multitask
Excellent time management and planning skills
Excellent teamwork skills
Ability to reason, make sound decisions and comply with rules and policies
Basic computer skills
Willingness to work a flexible schedule
Must have good punctuality and attendance
Preferred Qualifications
4 years’ experience in a customer service field Or
2 years’ experience in a Maintenance specific customer service position
Advanced knowledge of Access, Excel, Outlook and Word to perform core functionalities
Advanced of CMMS (Computerized Maintenance Management System)
Advanced knowledge of Sharepoint and Landmark
Excellent analytical skills
Empathetic listening skills
Professional Telephone etiquette
Ability to be customer-focused
Conflict Resolution skills
Ability to be Detailed Oriented
Ability to Recognize Patterns
Organization skills
Knowledge of Facility Services Products and Services
Knowledge of Publix Organizational Structure
Knowledge of Continuous Quality Improvement (CQI)
Knowledge and understanding of company and departmental policies, processes and procedures