Primary Job Functions

The Community Living Division Manager provides leadership, oversight, and support to residential programs, ensuring the delivery of high-quality, person-centered services that promote meaningful outcomes for individuals served. This position is responsible for maintaining compliance with regulatory requirements, advancing quality assurance initiatives, supporting workforce development, and fostering a culture of collaboration, accountability, and excellence.

Leadership & Program Oversight

• Provide direct supervision, coaching, mentoring, and performance support to Residential Managers, promoting professional growth and leadership development.
• Collaborate with the Director of Community Living to assess supervisory effectiveness, identify staff development opportunities, and strengthen program operations.
• Conduct regular supervisory meetings with Residential Managers to review service delivery, environmental concerns, staffing needs, quality assurance outcomes, and case management matters.
• Serve as a positive transformational leader and role model, promoting person-centered practices, servant leadership, and organizational values.

Operations & Compliance

• Oversee the daily operations of assigned residential programs, ensuring compliance with agency policies, licensing requirements, accreditation standards, and applicable regulations.
• Review and approve timekeeping records, staffing reports, overtime requests, budget reports, and other operational documentation.
• Develop, implement, and monitor corrective action plans resulting from quality assurance reviews, licensing inspections, and regulatory audits.
• Conduct regular site visits and environmental assessments to ensure safe, healthy, and well-maintained living environments.
• Monitor program budgets and resource utilization, maintaining fiscal responsibility and operational efficiency.
• Establish accountability systems for petty cash, resident funds, vehicle usage, and other program resources.

Quality Assurance & Service Excellence

• Conduct quality assurance reviews and provide recommendations to enhance program performance and service outcomes.
• Review incident reports, conduct internal investigations as necessary, and ensure appropriate follow-up and reporting.
• Monitor the effectiveness of communication systems and operational procedures across assigned programs.
• Track and report performance metrics related to residential services and quality outcomes.
• Collaborate with other Division Managers and agency leaders to address systemic challenges and implement continuous improvement initiatives.

Person-Centered Services & Advocacy

• Ensure the implementation, monitoring, and ongoing review of Individual Support Plans (ISPs), including participation in planning meetings, interim reviews, and specialized support meetings.
• Oversee the completion and distribution of quarterly reports and other required documentation.
• Facilitate admissions, transfers, discharges, assessments, and intake processes.
• Advocate for individuals served by promoting access to community resources, benefits, services, and meaningful opportunities.
• Coordinate behavioral consultation services and support the development and implementation of behavior support plans.
• Modify service plans as needed to address changing individual needs and goals.
• Ensure medical and health-related objectives are completed in accordance with service plans.

Staff Development & Training

• Ensure staff receive required training and competency-based instruction in accordance with regulatory and agency requirements.
• Assess ongoing training needs and support professional development for both Residential Managers and Direct Support Professionals.
• Provide training and coaching in person-centered planning, Mandt, CPR/First Aid, Human Rights, and other agency-designated topics.
• Contribute to hiring, interviewing, onboarding, and retention efforts for Residential Managers and other staff.
• Support staff in conflict resolution, performance improvement, and professional accountability in collaboration with Human Resources.

Stakeholder Relations

• Develop and maintain positive relationships with individuals served, families, guardians, community partners, referral sources, regulatory agencies, and interdisciplinary team members.
• Provide program tours and respond promptly to inquiries from internal and external stakeholders.
• Serve as a liaison among families, service providers, professional staff, and community organizations to ensure coordinated support and service delivery.
• Attend staff meetings, administrative meetings, and interdisciplinary team meetings as required.

On-Call & Direct Support Responsibilities

• Participate in the agency's on-call rotation and remain available to address emergencies, staffing concerns, crisis situations, and medical needs outside regular business hours.
• Provide hands-on support, guidance, and coaching to Residential Managers and direct support staff as needed to ensure continuity and quality of services.

Additional Responsibilities

• Utilize technology and data management systems to perform job functions efficiently and effectively.
• Perform additional duties, responsibilities, and special projects as assigned to support agency goals and strategic initiatives.