District Service Manager

Position Summary:

As a Penske District Service Manager (DSM), you will build a team that looks to connect their work to what motivates them and department goals. You will drive results through your teams performance to ensure a high degree of effectiveness and customer experience across multiple facilities.

The DSM ensures that all of the district locations are resourced properly and that they are adhering to all policies and procedures through the direct supervision of the Branch Service Managers (BSMs). In order to sustain these traits in the future, the DSM also manages the hiring, training, and development of the organization, and provides input to the District Manager (DM) on the fleet, expenses, and improvement opportunities.

This position will be located at the Penske facility located at 22 Jacks Bridge Road in Londonderry, NH.

Major Responsibilities:

Oversee the management and administration of multiple locations across the district

Implement and manage consistent policies and procedures

Conduct Location Reviews

Lead through various communication channels such as in-person meetings and conference calls

Flawless execution of company processes

Respond to customer operational inquiries

Technical training and development planning

Customer Experience

Cost control

Ensure process compliance

Maximize warranty recovery

Fleet review, consulting and planning

Root cause analysis and proactive planning

Maintain relationships with approved suppliers

Mentor / Coach / Lead a Maintenance Team

Analyze data

Other projects and tasks as assigned

Qualifications:

5 10 years maintenance and leadership experience preferred

Minimum of 3 years supervisory experience

In-depth knowledge of all vehicle components including: engine, drive train, air-brakes, cooling systems, electrical systems, accessories, suspension, and tires required

Associate/Technical degree preferred, BS/BA a plus

Valid Drivers License required

Proficiency with computers including Microsoft Word, Excel, Outlook and PowerPoint a plus

Quality program certification (Six Sigma, ISO) a plus

Truck Marketing Institute, OEM, and technical training courses a plus

The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management

The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

Regular, predictable, full attendance is an essential function of the job.

Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.

The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.

The associate must be able to work safely at heights using applicable ladders and elevated working platforms.

The associate must be able to safely work in all weather conditions.

Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.

The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Vehicle Maintenance Management/Supervisors

Job Family: Operations

Address: 22 Jack's Bridge Rd.

Primary Location: US-NH-Londonderry

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2604075