| Location | GRAND RAPIDS, Michigan |
| Job Type | Full-time |
The District Experience Manager leads a district of approximately 32 H&R Block retail tax offices through a team of 7-8 Area Experience Leaders. In this role, you will translate regional and enterprise priorities into clear actions that help every office deliver a consistent, high-quality client experience, strong associate engagement, and solid business results.
You will be responsible for building leadership capability across the district by coaching Area Experience Leaders, setting clear expectations, reinforcing accountability, and helping teams execute with discipline. You will partner closely with your leaders and field teams to strengthen talent readiness, office operations, workforce execution, local growth plans, and overall performance across assigned offices.
This is a highly visible field leadership role for someone who can balance people leadership, client experience, operational execution, and business performance. Using client, associate, workforce, field, and business insights, you will identify opportunities, remove friction, support change adoption, and help offices stay prepared to serve clients and grow locally.
Day to day, you’ll...
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.