Leadership & Team Development
- Provide daily leadership, direction, and support to Fulfillment team members.
- Foster a culture of accountability, teamwork, engagement, and continuous improvement.
- Conduct regular team meetings and communicate operational priorities clearly.
- Coach, mentor, and develop employees through performance feedback, recognition, and corrective action when necessary.
- Monitor employee performance and support individual growth and development.
Operations Management
- Oversee daily fulfillment operations, including picking, device configuration, quality assurance, packing, and shipping activities.
- Monitor productivity, workflow efficiency, and operational performance against established goals.
- Evaluate operational capacity, throughput, staffing needs, and workflow effectiveness.
- Identify and implement process improvements that enhance efficiency, accuracy, and customer satisfaction.
- Perform warehouse tasks alongside team members as necessary to support operational demands.
Quality, Compliance & Safety
- Ensure adherence to quality standards, operational procedures, and customer requirements.
- Support audits, inspections, and quality control initiatives.
- Promote and enforce safe work practices and compliance with company policies.
- Investigate operational issues and implement corrective actions when needed.
Customer & Cross-Functional Support
- Serve as a liaison between distribution operations and business teams.
- Resolve escalated customer concerns and operational issues in a timely and professional manner.
- Collaborate with internal stakeholders to meet service commitments and operational objectives.
- Support special projects and other business initiatives as assigned.
Minimum Qualifications
Required
- Associates degree or equivalent combination of education and relevant experience.
- 5+ years of supervisory experience in a distribution warehouse setting or;
- 8+ years in distribution, supply chain, or other relevant experience.
- Strong attendance record and dependability.
- Comfortable working with technology and warehouse operational systems.
- Must have the ability to understand basic English.
- Experience with order fulfillment and process improvement initiatives.
Physical Requirements
- Ability to stand, stoop, lift and perform manual dexterity.
- Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position.
- Ability to lift up to 50 pounds as needed.
- Ability to travel less than 20%.
- Ability to operate related equipment.
Skills & Competencies
- Proven ability to motivate, coach, and develop team members.
- Strong leadership presence with a collaborative, team-first approach.
- Ability to identify inefficiencies and drive continuous process improvement.
- Effective decision-making and problem-solving skills in a fast-paced environment.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Ability to understand labor utilization, productivity metrics, and the operational impact of business decisions.
- Excellent verbal and written communication skills with the ability to build strong working relationships across teams.
POS Portal / ScanSource, Inc. is an Equal Opportunity Employer (EOE/M/F/D/V).