Distribution & Logistics Customer Service Rep - 1st Shift

Carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints in a prompt, courteous, and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving, as well as billing and invoicing. The position requires positive interpersonal skills, including effective verbal and written communication skills.

Responsibilities

• Manage shipping and receiving within our system in partnership with General Manager and Supervisors.
• Process billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping, and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow ID Logistics corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Schedule 1st Shift: Mon - Friday, 6:00 AM - 2:30 PM. Overtime may be required.

Pay Rate $20.50

IND 123