Distribution Center - Area Supervisor

Position Purpose The DC Area Supervisor leads an hourly team and influences the entire distribution team to do the fast-paced work required to run the distribution center as efficiently, safely, and productively as possible. This role will handle management responsibilities for the team members under his/her supervision. This role is responsible for ensuring prompt, efficient, and accurate handling of merchandise as well as developing and implementing team goals. This role is responsible for hiring, evaluation, development, discipline, and termination of hourly associates. This role has management responsibilities for 20 to 30 hourly associates.

Key Responsibilities 45% Managing Process Ensures all operations procedures are followed effectively and identifies and recommends needed changes to Operations Manager and/or Assistant General Manager on the standardized processes for the functional area. Evaluates and analyzes current work methods and recommends ways to eliminate inefficiencies.

25% Coaching and Developing Associates Guides associates in daily operations and monitors to ensure a high degree of productivity, safety, service, and quality. Responsible for the training, coaching, and feedback of hourly associates and performs regular evaluations of associates through factual data and subjective observations. Uses discretion to provide coaching and counseling to associates regarding job performance and methods of performing job tasks. Resolves associate relations issues that arise in assigned functional area. Responsible for hiring, compensation, discipline, and terminations of hourly associates in assigned department. Investigates operational errors to determine the cause and recommends corrective action where needed.

15% Drives Results Maintains inventory accuracy and control, reviews reports, and identifies areas of improvement for key metrics including productivity, accuracy, quality, and expenses.

15% Business Planning Coordinates and monitors operations with the functional area to ensure performance and production rates are consistent with business plan and pattern, reducing irregularities and damages. Reviews reports and business metrics to analyze and plan staffing needs for optimum department operations.

Additional Responsibilities Other duties as assigned by Operations Manager, Assistant General Manager, or General Manager.

Direct Manager This position typically reports to the Operations Manager.

Direct Reports This position is accountable for the direct supervision of the work activities of others. Planning, monitoring, and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal, and professional development.

Travel Requirements Typically requires overnight travel less than 10% of the time.

Physical Requirements Requires intermittent periods during which continuous physical exertion is required such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Flexibility to work various shifts.
• Ability to relocate.

Preferred Qualifications

• Bachelors degree.
• Computer skills in software including Microsoft Office.
• Experience with Warehouse Management Systems.
• 3 years supervisory experience in a related field.

Minimum Education The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education No additional education.

Minimum Years of Work Experience 2

Preferred Years of Work Experience No additional years of experience.

Minimum Leadership Experience None

Preferred Leadership Experience None

Certifications None

Competencies

• People Management: Assesses skills and manages the work and productivity of others while coaching and developing talent.
• Financial Acumen: Utilizes fundamental concepts of finance to assist with managing budgets, forecast labor, and provides information to account for the financial impact of decision making.
• Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem.
• Business Communication: Writes, speaks, and presents clearly and succinctly across a variety of communication settings and adjusts communication style to the audience.
• Conflict Management: Views conflict as an opportunity to find common ground and gain cooperation from all parties. Reads situations quickly, actively listens, and settles disagreements and disputes equitably.
• Operations Systems: Understands and uses systems and tools used for day-to-day operation of a facility. Navigates the various DC operations systems in order to retrieve data accurately and effectively.