| Location | Akron, OH |
About the Opportunity
This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.
Resume Deadline : August 22, 2026
Market Rate: Distribution Associate - $54,500/k
Hiring Manager: Deanna DeWitt
Recruiter: Kimberly Dunagan
All employees who apply for a posted position must notify their supervisor that they have applied. Employees who have not been in their current positions for at least one year or who are in a position with specific requirements beyond one year must obtain approval from their supervisor before applying.
This position is accountable for the administration of the Underground Damage Prevention (UDP) section's ticket-screening process, which includes the processing and assignment of dig-request tickets from state one-call associations (OH, PA, NY, NJ, MD, WV), representing the FirstEnergy operating companies on behalf of Energy Delivery - Joint Use & Cable Locating.
Summary of Responsibilities:
Ticket Screening Operations
Demonstrate a solid commitment to all aspects of safety.
Perform various duties in a timely manner associated with screening/processing underground (UG) locate tickets from state one-call associations in Ohio, Pennsylvania, New York, New Jersey, Maryland and West Virginia.
Efficiently evaluate each ticket for the dig box's proximity to UG facilities, using electronic ticket-management software and GIS View.
Assign tickets to contractors to be located and marked out as needed.
Expedite emergency tickets.
Verify that all tickets have been successfully transmitted to locate contractor(s).
Verify that contractors have received tickets and responded positively, in accordance with state one-call laws and FirstEnergy requirements.
Provide training in the electronic ticket-screening system application to new ticket-screening staff and other dependent departments, such as Claims.
Develop and maintain the UDP Daily Scorecard.
Provide various reports and ad hoc queries, using the electronic ticket-management software application data.
Work effectively with IT and ticket-management software vendors to develop enhancements and troubleshoot problems.
Work effectively in a collaborative environment with other departments and organizations (e.g. state engineering, Claims, IT, contractors, state one call centers, software vendor).
Provide resolutions to customer, contractor, and excavator inquiries.
Assist Claims Department staff with investigation of damage to UG facilities.
Learn to identify process improvements and best practices to support FirstEnergy's ability to comply with 811 regulatory commitments.
Understand state/federal law and company practices as it relates to underground damage prevention safety.
Exercise sound decision making as it relates to ticket screening operations.
Participate in the storm restoration process and be available to work extended hours as needed.
Attend/complete all required regulatory training.
Summary of Qualifications:
An associate degree in a related discipline: Business, Accounting, Economics, Engineering technology AND 2-3 yrs of related work experience, or a High School Diploma/ GED AND 4+ years of related experience.
General understanding of FirstEnergy's Accident Prevention Handbook and effective application in the workplace.
General working knowledge of:
The purpose and function of distribution electrical systems
Construction methods for excavation
FirstEnergy's Construction Standards and Engineering Practices
Electronic ticket-management software application.
General understanding of applicable 811 legal and regulatory requirements.
Professionalism to work with all levels of employees (i.e. internal/ external customers) in a courteous manner that demonstrates FirstEnergy's Values & Behaviors.
Demonstrate conflict-resolution skills.
Proactively identify opportunities to take on challenges, add value within assigned responsibilities, and deliver expected results.
Self-motivated and able to multi-task with competing priorities.
Provide quality customer service, both internally and externally.
Possess solid verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, SharePoint, PowerPoint).
Able to learn Gatekeeper NaviGate USA application (ticket management software).