Position Summary:
The Lead Associate will supervise Dispensary Associate staff in the daily operations of the dispensary and are responsible for guiding guests through the process of selecting the appropriate products for their needs and by providing education of cannabis products. The Lead Associate is responsible for one-on-one interaction with customers from the time they walk in the store to the time they leave with their purchase and will provide excellent customer service while making the customer feel empowered and confident in their decision.
Essential Job Functions:
- In the absence of the General Manager or Assistant Manager, the Lead Associate will be the primary person responsible for all activities in the dispensary
- Responsible for accurate transaction reporting to METRC
- Register customers into the system using their ID card and photo identification used to obtain the card, verify the recommendation and status of the patient ID card with METRC registry; confirm all required profile fields are complete; check guest into the point-of-sale (POS) system
- Using METRC, verify MME supply available when checking customers in, when recommending a product to avoid over administering, and at check out to make sure they are not being oversold
- Adhere to any doctors' notes in the system for dosing, type, and administration
- Provide education to customers on product types, uses, and dosage to ensure maximum benefit for their qualifying condition and symptoms
- Confirm product pulled matches the medication entered into the POS by checking product labels against the customers' cart
- Make certain all labeling requirements are completed at check out
- Assist customers in person and by phone with inquiries and concerns
- Adheres to and educates patients on Missouri laws and regulations as it relates to the Department of Health and Senior Services guidelines including methods of consumption and administration
- Assist in daily inventory of cannabis and non-cannabis inventory
- Responsible for communicating any activity or observations that are out of the ordinary.
- Ensure compliance with applicable state and local laws through all stages of the sale of cannabis
- Provide support to the General Manager, as requested, to ensure daily operations of the dispensary run smoothly, properly, and in compliance with applicable laws and regulations
- Maintain patient confidentiality in accordance with HIPAA
- Other duties as assigned by your supervisor
Qualifications:
- Must be at least 21 years of age
- Must have a high school diploma, or the equivalent
- Must be able to pass all background check requirements and obtain licensing as set forth by the Department of Health and Senior Services
- Retail or hospitality experience, preferred
- Must be able to perform the essential functions of the job with or without an accommodation
- Must be able to read, write, speak, and understand the English language
Knowledge, Skills, and Abilities:
This section outlines the knowledge, skills, and abilities necessary for the Lead Associate to be successful in their role. It is not intended to be an all-inclusive list.
- Knowledge of principles and processes for providing excellent customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Knowledge of principles and methods for showing, promoting, and selling products or services and sales control systems
- Excellent verbal and written communication skills; active listening skills
- Excellent customer service skills with the ability to maintain composure during stressful situations
- Ability to maintain a positive and enthusiastic attitude
- Must have good computer skills with the ability to learn new software and programs quickly
- Must have an eye for details