General Definition of Work
The dispatcher, under general supervision, performs support work with minimal decision-making discretion receiving incoming calls for assistance and dispatching appropriate services, as needed. Position is responsible for clerical duties and maintaining a variety of records and reports. Employee performs district-level work to carry out Board of Education policies under the direction of the supervisor of school law enforcement or the assistant director of transportation special projects.
Essential Functions
- Adhere to all state, federal, and local laws, policies, and procedures
- Receive and log emergency calls such as power failure, elevator entrapment, intrusion alarms, fire or other emergency; determine nature, priority and location of emergency; dispatch appropriate school system personnel; call other agency emergency units as necessary and in accordance with established procedures
- Locate and dispatch security or maintenance personnel by two-way radio and telephone as necessary; report emergencies to appropriate administrative and supervisory personnel in accordance with established operational policies
- Coordinate field communications between field units and units of other agencies and organizations
- Establish and maintain daily logs and records associated with maintenance calls for service; prepare work orders and route to appropriate department for action
- Monitor alarm print outs; communicate irregularities to appropriate personnel; dispatch security patrol officer to area to investigate malfunction
- Answer non-emergency calls for assistance; answer maintenance service emergencies during evenings, weekends and holidays
- Operate a variety of telecommunications equipment including a multi-line telephone system, radio desk set and digital alarm receivers
- Monitor and maintain log of key distribution of authorized security or maintenance personnel
- Maintain records and files on transportation, security, warehouse, administrative and maintenance vehicles; collect and record data on new vehicles; obtain vehicle registrations as necessary
- Provide information and assistance to the general public
- Receive and distribute incoming calls to appropriate officers after hours
- Monitor weather broadcasts and notify appropriate officials in the event of threatening weather conditions
- Receive incoming phone messages and distribute to the appropriate parties
- Perform related duties as assigned
Education and Experience
- High school diploma or equivalent required
- Minimum of one (1) year telecommunication or dispatch experience required
- Equivalent combination of education and experience
Pay schedule/Grade : NC Hourly 08