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Dispatcher/Router - 7:00am-4:00pm

MedNational Staffing

Kirkland, WA

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JOB DETAILS
SALARY
$18–$21 Per Hour
SKILLS
Communication Skills, Computer Skills, Cost Effectiveness Analysis, Customer Support/Service, Delivery Driving, Emergency Services, High School Diploma, Identify Issues, Keyboards, Lift/Move 30 Pounds, Logistics, Maintenance Services, Multitasking, Network Routers, Office Equipment, Order Picking/Packing, Problem Solving Skills, Project/Program Management, Resolve Customer Issues, Sales, Service Delivery, Time Management
LOCATION
Kirkland, WA
POSTED
30+ days ago
Job Title: Dispatcher/Router
Location: Kirkland, WA
Pay Rate: $18 – $21/hour (based on experience)
Schedule: Monday – Friday, 7:00 AM –4:00 PMJob SummaryThe Dispatcher/Router serves as a key communication link between drivers, customers, and operational teams to ensure efficient service delivery for residential, commercial, and roll-off lines of business. This role is responsible for dispatching drivers, resolving service issues, handling customer requests, and optimizing routes for productivity and cost-effectiveness.Essential Duties and Responsibilities
  • Dispatch drivers to customer calls based on needs, driver locations, and workload, balancing cost and response times.
  • Collaborate with routing specialists, route managers, and the service department to optimize daily routes.
  • Assign and monitor service tickets, ensuring timely completion and closure of requests.
  • Handle incoming calls and emails from customer service and sales teams, ensuring same-day service for pick-up and delivery requests.
  • Initiate outbound calls to customers to confirm service details and resolve on-site issues.
  • Troubleshoot delivery and pick-up challenges to prevent or resolve service issues.
  • Ensure same-day service for missed pick-ups by coordinating driver movement.
  • Record and distribute driver feedback and updates to appropriate departments.
  • Communicate with maintenance shop staff and act as an emergency contact for service-related issues (e.g., down wires).
QualificationsEducation & Experience:
  • High school diploma or GED required.
  • Minimum of 6 months of related work experience required.
  • Preferred: Training in transportation, logistics, or related fields; call-center or customer service experience.
Skills & Abilities:
  • Strong computer skills; ability to manage multiple programs and systems simultaneously.
  • Effective and professional communication skills via email, phone, and two-way devices.
  • Ability to quickly learn proprietary software systems.
  • Strong problem-solving and multitasking abilities.
Work Environment
  • Primarily office setting.
  • Frequent use of keyboard and office equipment.
  • Occasional lifting of up to 30 pounds.
  • Rare exposure to occupational risks or environmental factors such as noise, odors, or weather extremes.
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About the Company

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MedNational Staffing