Dispatcher PM

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manifest Creation. Prepare Daily PM work and necessary run schedules.
• Act as main point of contact for driver, broker, agent, and at times even the customer, as loads are received or delivered to their destination.
• Work and effectively with drivers to coordinate Airport recoveries and deliveries.
• Work and effectively with Customer Service Team, Warehouse team, and other stations to schedule and execute shipment loads appropriately.
• Driver, Equipment and Daily Route Assignment.
• Keep Track of Driver Daily Progress, Safety and assist in monitoring HOS.
• Keep Track of Shipment Lifecycle, including but not limited to entering important driver and shipment updates into TMS and other required software.
• Clear and Effective Communication with internal and external customers to provide route instructions, updates, special service requirements, cut-off times, problems.
• Ensure and Assist with DOT, TSA and OSHA compliance processes and paperwork handling.
• Dispatch Administration Duties job document organization, labeling, record/ log keeping, emails and phone answering responsibilities, if needed.
• Material and Product management.
• Flag Potential Issues to re-route if necessary or get additional support/ equipment.
• Effectively communicate with respective team/ sister terminal locations to ensure freight is delivered safely, and on time.
• Ensure AM Team has everything they need for the next shift.
• Adhere to company policies and procedures.
• Update OSD notes and report to supervisor.

COMPETENCIES

• Strong understanding of all MS Office Programs, Freight operating systems such as AS400, Alpha Truck, TMW, Freight Data, etc.
• Strong Verbal, Written Communication and Phone Skills
• Relevant experience can include cartage, transportation, moving companies, customer service, logistics, linehaul, intermodal, warehouse, ground operations, and dispatching air and ocean service.