This is a specialized position performing multi-channel emergency radio and communications work for Harris and Fort Bend County ESD #100 – WestCom Emergency Communications Center (a secondary Public Safety Answering Point for fire and emergency services). The Dispatcher is responsible for receiving and prioritizing emergency and non- emergency telephone calls from the public and primary Public Safety Answering Points. Work is performed under general supervision by the Dispatch Shift Supervisor and the Communications Director. Pay: $22.50 during training, $24.00 after completing training Job Responsibilities - Receive, evaluate, and dispatch emergency and non-emergency calls using established protocols and computer-aided dispatch (CAD) systems.
- Provide emergency medical instructions to callers until responding personnel arrive.
- Monitor and maintain the location and status of fire, EMS, and other emergency response units.
- Operate radio, telephone, CAD, and other communications equipment, including TDD/TTY systems.
- Maintain situational awareness by monitoring assigned radio channels, reviewing call information, and assisting fellow dispatchers.
- Demonstrate professionalism, teamwork, confidentiality, and excellent customer service.
- Complete required reports, logs, documentation, and equipment inspections.
- Perform additional duties and respond to emergency staffing needs as assigned.
Minimum Requirements - Must be at least 21 years old with a high school diploma or GED; additional education preferred.
- One (1) year of public safety dispatch or 911 call center experience
- Must currently hold Priority Dispatch EMD and EFD; ICS 100/200; NIMS 700/800; and CPRD
- Successfully complete the required dispatch training program within 6 months of hire date and participate in ongoing professional development.
- Ability to type at least 40 words per minute and meet required hearing, vision, dexterity, and physical standards, including lifting up to 50 pounds occasionally.
- Ability to work 24-hour shifts, overtime, holidays, and emergency call-backs in a 24/7 operation. Must maintain a personal telephone.
Necessary Knowledge - Knowledge of emergency dispatch procedures, public safety operations, and emergency communication protocols.
- Proficiency with CAD systems, two-way radios, telephones, and standard office equipment.
- Strong verbal and written communication, interpersonal, and customer service skills.
- Ability to multitask, prioritize emergencies, make sound decisions, and remain calm under pressure.
- Ability to maintain confidentiality and establish effective working relationships with emergency personnel, coworkers, and the public.
- Ability to maintain concentration and operate communications equipment, including wearing a headset, for extended periods in a high-stress environment.
- Proficiency in English
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