Dispatcher (Part-Time)Allentown, PAMaitz Home Services is a trusted leader in HVAC and Plumbing services, and we're growing again! We're looking for a highly organized, customer-focused Dispatcher to join our team in Allentown, PA. If you enjoy helping customers, solving scheduling challenges, and working in a fast-paced environment where no two days are the same, we'd love to hear from you.Available ScheduleMonday, Tuesday, and Friday: 9:00 AM - 5:00 PMOne Sunday per month: 7:30 AM - 7:00 PMSunday shift is performed remotely following trainingTotal: Approximately 32 hours per weekWhy Join Maitz Home Services?At Maitz Home Services, our people are the foundation of our success. We foster a positive, team-oriented culture where employees are valued, supported, and given opportunities to grow professionally and personally. We believe in delivering exceptional service to our customers while creating an environment where our team members can thrive.When you join us, you'll become part of a company that values teamwork, recognizes great performance, and invests in the success of its employees.Position OverviewAs a Dispatcher, you will play a critical role in ensuring our HVAC and Plumbing technicians are scheduled efficiently and our customers receive an outstanding service experience. This position requires strong communication skills, attention to detail, and the ability to think quickly in a fast-paced environment.Key ResponsibilitiesSchedule and dispatch HVAC Service and Plumbing TechniciansOptimize routes to maximize efficiency and customer satisfactionAnswer incoming calls from existing customers and provide exceptional serviceAccurately enter and manage service ticket informationCreate dispatch numbers for parts ordersMonitor and follow up on parts ordersSchedule installation appointments for ordered partsCoordinate with technicians and team members to ensure timely service deliveryWhat We OfferCompetitive compensationMonthly performance bonus opportunitiesAdditional incentive programsMedical, dental, and vision insuranceCompany-paid life insurancePaid vacation and holidays401(k) with company matchFamily-oriented cultureCareer growth and development opportunitiesQualificationsTo be successful in this role, you should possess:Minimum of 2 years of office or customer service experienceDispatch experience preferredProfessional demeanor and appearanceOutstanding communication and interpersonal skillsStrong customer service mindsetAbility to prioritize, plan, and schedule work proactivelyQuick problem-solving skills and the ability to think on your feetStrong teamwork and collaboration skillsProficiency with Microsoft Office and general computer applicationsAbility to learn dispatching, scheduling, and customer management softwareReady to Join Our Team?If you're a motivated professional who enjoys helping customers and keeping operations running smoothly, we invite you to apply today and become part of the Maitz Home Services family.
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