Experienced Transportation Dispatcher
East Memphis, TN
Prologistix is seeking an experienced Transportation Dispatcher for a leading logistics and transportation client in East Memphis.
If you thrive in a fast-paced transportation environment, have strong problem-solving skills, and enjoy coordinating drivers, customers, and freight movements, we want to hear from you. This is an excellent opportunity for a dispatcher who takes pride in keeping operations running smoothly while delivering exceptional service to both drivers and customers.
Requirements
- Minimum 2 years of recent transportation dispatch experience
- Strong understanding of drayage, trucking, logistics, and driver management
- Experience using transportation management systems (Trinium experience preferred)
- Excellent communication, organization, and multitasking abilities
- Ability to make sound decisions in a fast-moving operational environment
- Strong customer service and problem-resolution skills
Key Responsibilities
- Assign daily loads to drivers using Trinium, ensuring efficient utilization of equipment and resources
- Coordinate pickup and delivery appointments through terminal websites and customer facilities
- Monitor import and export container movements to ensure on-time service and customer satisfaction
- Provide real-time operational support to drivers and assist with route, scheduling, and service issues
- Generate and maintain daily dispatch reports using information from customer reports, terminal appointments, driver schedules, and operational systems
- Review completed and pending loads to maintain visibility and optimize planning
- Communicate proactively with customers regarding shipping updates, appointment requirements, delays, and service concerns
- Evaluate driver availability, qualifications, and equipment needs when assigning loads
- Review and approve accessorial charges while coordinating with transportation and settlement teams for accurate billing
- Coordinate equipment repair requests and determine when outside vendors are needed
- Ensure all load information, driver updates, and operational data are entered accurately and promptly
- Support continuous improvement initiatives focused on efficiency, service levels, safety, and customer experience
What We're Looking For
The ideal candidate is a highly organized transportation professional who can manage multiple priorities, communicate effectively with drivers and customers, and remain calm under pressure. We are looking for someone who is dependable, detail-oriented, and committed to delivering excellent service every day.
Apply today if you're ready to bring your dispatching expertise to a growing transportation operation in East Memphis.