Dispatcher

The Dispatcher will schedule technician appointments at customer sites and facilitates communication between technicians, customers, and the company as well as assist in fleet and safety management.

Key Responsibilities:

• Revenue Identification & Optimization

• Analyze job types, technician skill sets, and geographic zones to prioritize high-revenue opportunities.

• Monitor real-time job flow and proactively adjust schedules to capture incremental revenue.

• Collaborate with sales and service teams to identify upsell opportunities during dispatch.

• Track and report missed revenue opportunities due to scheduling gaps or inefficiencies.

• Dispatch Operations

• Assign and route service jobs to technicians based on availability, proximity, and skill level.

• Ensure technicians are fully utilized throughout the day to meet service and revenue targets.

• Communicate effectively with field teams to manage delays, cancellations, and reschedules.

• Customer Experience

• Maintain high levels of customer satisfaction by ensuring timely and accurate technician arrival.

• Resolve scheduling conflicts and customer inquiries with professionalism and urgency.

• Data & Reporting

• Use dispatch software and dashboards to monitor KPIs such as job completion rates, revenue per job, and technician productivity.

• Provide daily and weekly reports on dispatch performance and revenue impact.

• Other duties as assigned

Qualifications:

• Proficient in Service Titan or similar service software
• Must have exceptional attention to detail
• Strong organizational and time management skills, and ability to prioritize
• Must be a self-starter and driven
• Excellent communication and interpersonal skills
• Strong problem-solving skills and analytical abilities

Physical Requirements:

• Work is performed in an office environment
• Ability to exert up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• May be required to sit, stand, or walk for extended periods of time
• Involves extended periods of looking at a computer monitor
• Must be able to see, hear, talk, and type