Summary:
Duck Duck Rooter Plumbing, Septic and Air Conditioning is a renowned service company based in Jacksonville, Florida. We are looking to hire an enthusiastic, reliable, customer service oriented and detail-oriented plumbing focused Dispatcher. The individual will answer phones, schedule incoming appointments and provide excellent customer care. Must work well with team members in a fast-paced environment.
Essential Functions & Responsibilities:
- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
- Answer incoming calls and respond to customer emails in a professional and timely manner
- Preforms out-bound calls to confirm customer appointments - must have experience in the plumbing industry septic experience a plus but not required
- Assist customers with product information, order status, and general inquiries
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed |
- Collaborate with other departments to ensure customer satisfaction
- Identify opportunities for process improvement to enhance the customer experience
Requirements:
- Must have a minimum of 2 years previous experience working for a plumbing or septic company in a customer service role preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using computer systems and software applications
- Ability to work independently as well as part of a team
Benefits That Take Care of You and Your Family:
Your work builds our company. Our benefits build your future. We invest in your health, your financial security, and your success.
Health and wellness
- Medical coverage through Cigna: choose from three PPO plans or an HSA-eligible plan. Pharmacy coverage and virtual visits are included, so care is available when and where you need it.
- Dental coverage through Cigna: select from 3 plan options to fit your needs and budget.
- Vision coverage through Anthem Blue Cross Blue Shield.
- Supplemental health coverage: extra protection with Accident, Critical Illness and Hospital Indemnity plans.
Protection, paid for by us
- Long-term disability: covered at no cost to you.
- Basic life and AD&D insurance: also, at no cost to you.
- Want more protection? Add voluntary short-term disability or additional life and AD&D coverage with low weekly premiums.
Build your financial future
- 401(k) with employer match: we help you save for retirement.
- HSA and Flexible Spending Account options: use pre-tax dollars for health and family expenses.
- Incentive compensation: opportunities to earn more for your performance.
- Tool reimbursement program: we help cover the cost of the tools you need to do the job.
Extras that make a difference
- Travel assistance and pet insurance: because the things you care about matter to us too.