Job Summary
We are seeking a professional and skilled Dispatcher to join our team. In this role, you will handle emergency and non-emergency calls, make quick decisions, and coordinate appropriate responses. The ideal candidate is highly organized, computer literate, detail-oriented, and able to work well under pressure. Strong communication skills are essential. While boating knowledge is preferred, it is not required.
Responsibilities
- Receive inbound emergency and non-emergency calls
- Collect and document critical information from callers
- Prioritize calls based on urgency
- Dispatch appropriate response units to locations
- Monitor and respond to VHF radios
- Transmit information to the necessary departments or personnel
- Process invoices and maintain accurate records
Qualifications
- High school diploma or GED
- Previous experience as a dispatcher or in a similar role preferred
- Excellent typing and data entry skills
- Strong verbal and written communication skills
- Ability to multitask, stay organized, and prioritize tasks in a fast-paced environment
- Familiarity with emergency response protocols (preferred)
- Ability to remain calm and professional under pressure
Position Details
- Full-time position
- Weekend and holiday availability required
- Typical shift hours: 1500-2300 & 2300-0700
- Expected hours: 40 per week
- Benefits (health, dental, 401(k), start after 60 days of employment
- Paid time off , start after 90 days of employment
- Training period: approximately six weeks with a varying schedule - could include shifts 0700-1500 or 1500-2300
Schedule
- 8-hour shifts
- 6-8 week training period
If you are reliable, punctual, and ready to join a dynamic team, apply today!
Our Mission
TowBoatU.S. Ft Lauderdale has been in business since 1989 and has performed thousands of successful towing, salvage and marine assistance operations over the years. We are committed to providing prompt, professional and timely assistance to all customers with a keen eye toward safety using state-of-the-art equipment and experienced crew. While conducting our daily business, we are an active advocate and leader in the marine community lending our support to local law enforcement and U.S. Coast Guard in search and rescue efforts as a public service to all boaters. We respect ourselves, the waters and the community we serve.
Careers
The following is an excerpt from a note that Captain Sean Keenan wrote to our management team. Unfortunately for our company, Sean has moved out to the West Coast to live out the next chapter of his life. We thought these words were indicative of how time spent employed here at TowBoatU.S. Fort Lauderdale can help to shape long term goals.
"The experience I gained here will follow me wherever I go and for that I am truly grateful. Thanks for showing me how to be a true professional out here, it's a tool I won't forget! This opportunity has been amazing and I've been honored to be a part of such a hardworking team!"
Sincerely,
Captain Sean Keenan