About the Role:
Plugz Electric is looking for a motivated and organized Dispatcher to join our growing team in Forest Lake, MN! This is a fast-paced, customer-facing role where you'll be the backbone of our daily operations — keeping technicians on track and customers happy. If you thrive in a dynamic environment and love keeping things running smoothly, we want to hear from you!
Responsibilities:
- Schedule and dispatch electricians to residential and commercial job sites efficiently
- Serve as the primary point of contact between customers and field technicians
- Manage and prioritize incoming service calls, work orders, and appointment requests
- Monitor technician locations, job progress, and availability throughout the day
- Communicate job details, updates, and changes clearly to field crews
- Maintain accurate records of dispatched calls, schedules, and customer information
- Coordinate urgent or emergency service requests with speed and professionalism
Requirements:
- Prior dispatching, scheduling, or customer service experience preferred
- Strong multitasking and organizational skills in a fast-paced environment
- Excellent verbal and written communication skills
- Proficiency with scheduling software, CRMs, or dispatch tools is a plus
- Ability to remain calm and solution-focused under pressure
- Experience in the trades, electrical, or home services industry is a bonus
- Reliable, detail-oriented, and a strong team player
About Us:
Plugz Electric is a trusted electrical services company proudly serving the Forest Lake, MN area and surrounding communities. We've built a reputation for quality workmanship, honest service, and going the extra mile for every customer. Our team is tight-knit, supportive, and passionate about doing great work — and we take care of the people who help make it happen.
About Us
Serving Minneapolis and St. Paul, Plugz Electric is based in Forest Lake, MN where we founded our unique electrical services company a few years ago. We’re growing to serve more customers, ensuring that each project we take on with our expert electricians is performed to exacting standards.