Dispatcher
We are seeking a highly organized and customer-focused Service Coordinator / Dispatcher to join our team in El Paso. This position plays a critical role in supporting our service department by coordinating field operations, scheduling technicians, and ensuring excellent customer service.
Responsibilities:
- Dispatch and schedule HVAC service technicians
- Communicate with customers regarding service appointments and updates
- Prepare, submit, and follow up on service proposals and estimates
- Process invoices and assist with accounts receivable functions
- Conduct collections and follow up on outstanding customer balances
- Manage service agreements and contract administration
- Maintain accurate service records and documentation
- Support daily administrative operations of the service department
Qualifications:
- Previous experience in HVAC dispatching, service coordination, or a similar role
- Strong customer service and communication skills
- Experience with invoicing, accounts receivable, and collections
- Excellent organizational and multitasking abilities
- Proficiency in Microsoft Outlook, Excel, and Word
- Experience in the HVAC, construction, or service industry preferred
- Bilingual English/Spanish preferred
Working hours operate on a rotating schedule with the following shifts Monday to Friday:
7:00 a.m. 4:00 p.m.
7:30 a.m. 4:30 p.m.
8:00 a.m. 5:00 p.m.
All shifts include a one-hour lunch break.
Pay rate depends on experience.
Position could become full time the company.