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Dispatcher

Burnett Specialists

El Paso, TX

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JOB DETAILS
SKILLS
Accounts Receivable, Billing, Communication Skills, Construction, Contract Management, Credit and Collections, Customer Relations, Customer Support/Service, Documentation, English Language, Maintenance - HVAC, Maintenance Services, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, Operational Support, Operations, Organizational Skills, Record Keeping, Spanish Language
LOCATION
El Paso, TX
POSTED
9 days ago
Dispatcher

We are seeking a highly organized and customer-focused Service Coordinator / Dispatcher to join our team in El Paso. This position plays a critical role in supporting our service department by coordinating field operations, scheduling technicians, and ensuring excellent customer service.

Responsibilities:
  • Dispatch and schedule HVAC service technicians
  • Communicate with customers regarding service appointments and updates
  • Prepare, submit, and follow up on service proposals and estimates
  • Process invoices and assist with accounts receivable functions
  • Conduct collections and follow up on outstanding customer balances
  • Manage service agreements and contract administration
  • Maintain accurate service records and documentation
  • Support daily administrative operations of the service department

Qualifications:
  • Previous experience in HVAC dispatching, service coordination, or a similar role
  • Strong customer service and communication skills
  • Experience with invoicing, accounts receivable, and collections
  • Excellent organizational and multitasking abilities
  • Proficiency in Microsoft Outlook, Excel, and Word
  • Experience in the HVAC, construction, or service industry preferred
  • Bilingual English/Spanish preferred

Working hours operate on a rotating schedule with the following shifts Monday to Friday:

7:00 a.m. – 4:00 p.m.
7:30 a.m. – 4:30 p.m.
8:00 a.m. – 5:00 p.m.

All shifts include a one-hour lunch break.


Pay rate depends on experience.

Position could become full time the company.

About the Company

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Burnett Specialists