The city of Paragould is currently taking applications for E911 Dispatcher. This is a safety-sensitive position. The city of Paragould will not employ a qualifying patient in a safety or security sensitive position. GENERAL DESCRIPTION Operate a communications/dispatch center for the Emergency Services department including ACIC/NCIC, interdepartmental and CAD computer systems. Work involves receiving and interpreting 911 emergency
and non-emergency calls to provide help to the public. Dispatching officers and emergency personnel as required, to ensure help is sent in the correct way to each caller. ESSENTIAL DUTIES AND RESPONSIBILITIES - Receives incoming telephone or alarm system calls and dispatch emergency personnel and/or other appropriate units. Includes the Enhanced 9-1-1 system for both the City and County, and includes law
enforcement, fire, ambulance, rescue squad, city utility crews, etc. - Maintains log through the CAD system on radio traffic, telephone communications, location of personnel and equipment; in the event of an emergency situation, maintains on-going contact with the responding
personnel and keeps them informed of all incoming pertinent information; keeps track of various information such as traffic lights out and streets closed and keeps emergency personnel informed. - Determines response requirements and relative priorities of situations, and dispatches units in accordance with established procedures.
- Search files, databases, or reference materials to obtain needed information. Enter information into databases or software programs.
- Maintain access to, and security of, highly sensitive materials.
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
- Operate communications equipment or systems and confer with coworkers to coordinate work activities.
- Learn material and pass required tests for certification.
- Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
- Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
- Monitor equipment operation to ensure proper functioning. Report maintenance or equipment problems to appropriate personnel..
- The ability to perform several functions simultaneously, e.g., answer the telephone, conduct radio traffic, etc.
- Must have working knowledge of departmental rules and regulations.
- Ability to work in a constant state of alertness and in a safe manner.
- Must be able to prepare and present written and oral information in an effective manner.
- Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. PERFORMANCE STANDARD
Employees at all levels are expected to effectively work together to meet the needs of the community and the organization through work behaviors demonstrating the City’s values. Employees are also expected
to lead by example and demonstrate the highest level of ethics. EDUCATION AND EXPERIENCE
High school, plus specialized schooling and/or on the job education in a specific skill area; E.G. data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience and/or training
or equivalent combination of education and experience. REQUIREMENTS - Minimum age of 18.
- No felony and/or class A misdemeanor convictions.
- Genuinely care about the safety and welfare of others.
- Ability to be flexible and adaptable, and to cooperate with others.
- Ability to read street maps with speed and accuracy.
- Ability to type a minimum of 25 words per minute.
- Must pass a skills test prior to being considered for positon.
- Must pass a physical and drug screen prior to beginning employment.
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