| Location | Austin, TX |
This role will perform an intermediate level of work related to dispatching.
ONE Gas provides natural gas distribution services to more than 2.3 million customers in Kansas, Oklahoma and Texas. Headquartered in Tulsa, Okla., its divisions include Kansas Gas Service, the largest natural gas distributor in Kansas; Oklahoma Natural Gas, the largest in the state; and Texas Gas Service, the third largest in the state in terms of customers.
Its largest natural gas distribution markets by customer count are Oklahoma City and Tulsa, Okla.; Kansas City, Wichita and Topeka, Kan.; and Austin and El Paso, Texas. ONE Gas serves residential, commercial, industrial, transportation and wholesale customers in all three states.
Inclusion & Diversity is a core value at ONE Gas. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.
ONE Gas has great benefits! Here are just a few:
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information or any other federal, state or local protected class.
Education Requirements
None required.
Experience
In addition to vocational training, this role typically calls for two to four years of relevant experience; (Minimum of one-year relevant experience is required).
Knowledge of scheduling principles and practices.
Demonstrated ability to communicate and/or exchange information or instructions.
Experience in use and function of office equipment including computers and applicable software.
Knowledge of the application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages. (Tested)
Knowledge of customer accounting and information center policies and procedures.
Experience and training related to:
Dispatching policies and procedures
Operating communication devices
Emergency notification procedures
Electronic work management tools
Experience reading and interpreting maps and customer account information.
Demonstrated ability to read and write fluently in English.
Licenses and Certifications
Required applicable driver's license
Additional Requirements
This job description is meant as a guideline for employees of ONE Gas, Inc. It is not a definitive or exhaustive description and consequently may not include all tasks or functions related to the position. This document does not create, and is not part of, an employment contract. Please note the position may change to meet the changing requirements of the business. Employees may be assigned duties either, in addition to or instead of, those set out in this document and the position is subject to further changes at management's discretion.
Key Duties and Responsibilities
Communicate through various media channels including: phone, email, and electronic messaging to communicate to internal and external customers.
Prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower; manage work schedule to ensure appropriate resources are available.
Utilize multiple technology platforms including: Customer Information System (Banner), Dispatch Software (PragmaCAD), SharePoint, Maximo, Everbridge, Skype, and other applicable systems to complete daily tasks.
Assist customers and employees in person and via telephone regarding account information and/or service order requests including but not limited to:
Account inquiries
City Inspections
Emergency line locates
Service requests
Emergency situations
Reschedules uncompleted orders
Answer customer direct line inquiries for CNG
Answer field management inquiries
Process and/or prepare reports and records including but not limited to:
Emergency reports
Incident reports
Time sheets
Regular and reliable attendance is required in performance of job.
Employee may be required to perform additional duties as assigned.
Key Duties and Responsibilities
Communicate through various media channels including: phone, email, and electronic messaging to communicate to internal and external customers.
Prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower; manage work schedule to ensure appropriate resources are available.
Utilize multiple technology platforms including: Customer Information System (Banner), Dispatch Software (PragmaCAD), SharePoint, Maximo, Everbridge, Skype, and other applicable systems to complete daily tasks.
Assist customers and employees in person and via telephone regarding account information and/or service order requests including but not limited to:
Account inquiries
City Inspections
Emergency line locates
Service requests
Emergency situations
Reschedules uncompleted orders
Answer customer direct line inquiries for CNG
Answer field management inquiries
Process and/or prepare reports and records including but not limited to:
Emergency reports
Incident reports
Time sheets
Regular and reliable attendance is required in performance of job.
Employee may be required to perform additional duties as assigned.