Take a big step in your administrative career and join Augusta Plumbing and Heating as a full-time Dispatcher - Customer Support Rep! We need an energetic and enthusiastic person to join our St. Cloud, MN office and help keep our day-to-day operations smooth.Make a tangible impact while earning $25.00/hour and enjoying excellent benefits like:401(k) with matchHealth, dental, life, and vision insuranceHealth savings accountEmployee discountFlexible schedulePaid time offPaid holidays offRobust incentive programNo on-call, night, or weekend shiftsBecome our Dispatcher - Customer Support Rep and help take our business to the next level!OUR MISSIONAt Augusta Plumbing and Heating, we've been the area's go-to choice for reliable and affordable plumbing and HVAC services since 2007. With a focus on customer service and high-quality work, we stand out for our commitment to excellence. We boast a low-pressure environment where employees can focus on delivering quality work and meeting customer needs without added stress. We make sure every team member has a healthy work-life balance, opportunities to learn, and the right tools for their job. Join us to embark on a rewarding career!YOUR DAYAs our Dispatcher - Customer Support Rep, you're a key component of our office and client satisfaction. Providing friendly customer service, you speak with clients over the phone, answer questions, address concerns, and schedule appointments for plumbing and HVAC services. Throughout each day, you dispatch technicians to their next jobs, track their progress, and make adjustments if any problems or delays come up. Your goal is to maximize efficiency and productivity, communicating with technicians to ensure we properly meet our customers' needs.REQUIREMENTSMinimum Requirements:1+ years of administrative or customer service experienceProficiency with Microsoft Word and ExcelAbility to thrive in an environment that offers freedom and allows room for independent decision-making and problem-solvingComfort with chaos and an ability to easily adapt to changing circumstancesStrong attention to detail and commitment to accuracyDesire to continuously improve, learn more, and participate in trainingHigh school diploma or equivalentPreferred Qualifications:Experience in the home services industryDispatch experienceExperience communicating with customers over the phoneARE YOU READY FOR THIS DYNAMIC OFFICE OPPORTUNITY?Become the newest member of our brilliant plumbing and HVAC team! Apply today by filling out our initial, mobile-friendly application form.
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