Customer Service Coordinator / DispatcherGold Medal Services | Hillburn, NYGold Medal Services, a growing leader in residential HVAC, Plumbing, and Electrical services, is expanding our team once again! We are currently seeking a highly motivated Customer Service Coordinator/Dispatcher to join our Hillburn, NY location.We are looking for an energetic, customer-focused professional who is available to work evenings and weekends. If you thrive in a fast-paced environment, enjoy helping customers, and excel at keeping operations organized and running smoothly, we want to hear from you.Why Join Gold Medal Services?Our employees are our greatest asset. We invest in our team members by providing training, support, and opportunities for personal and professional growth. We foster a positive, family-oriented culture where hard work is recognized, teamwork is valued, and exceptional customer service is our top priority.At Gold Medal Services, you'll have the opportunity to build a rewarding career with a company that values both its employees and customers.Position OverviewAs a Customer Service Coordinator/Dispatcher, you will play a critical role in supporting our service operations by coordinating technician schedules, optimizing routes, and providing outstanding customer service.Key responsibilities include:Scheduling and dispatching HVAC and Plumbing Service TechniciansReviewing and optimizing daily service routesAnswering inbound customer calls and providing exceptional serviceAccurately entering and maintaining service ticket informationCreating dispatch numbers for ordered partsTracking and following up on parts ordersScheduling appointments for parts installation and follow-up serviceCoordinating communication between customers, technicians, and management teamsWhat We OfferCompetitive salaryMonthly bonus opportunitiesAdditional incentive programsMedical, dental, and vision insurancePrescription drug coverageCompany-paid life insurancePaid vacation and holidays401(k) plan with company matchCareer advancement opportunitiesPositive, team-oriented work environmentQualificationsTo be successful in this role, you should possess:Minimum of 2 years of customer service and/or office experience (dispatch experience preferred)Professional demeanor and appearanceExcellent communication and interpersonal skillsStrong customer service mindset with a genuine desire to help othersAbility to proactively plan and prioritize work rather than simply react to issuesStrong problem-solving skills and the ability to think quickly in a fast-paced environmentAbility to work effectively both independently and as part of a teamProficiency with Microsoft Office and general computer applicationsAbility to learn dispatching, scheduling, and customer management software systemsAvailability to work evenings and weekendsBuild Your Career With UsIf you're passionate about customer service, enjoy solving problems, and want to be part of a company that values its people, come work with us, not for us.Only motivated, positive, and customer-focused individuals should apply.
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