Dispatcher / Customer Service

We are seeking a Dispatcher Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

Handle customer and technician inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
​Qualifications:

Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Knowledge in Banking or dispatching a plus not required
Ability to read map

Responsibilities
Dispatch technicians to service calls
Order parts and equipment
Answer phones
General Office duties