Position: Full-time, Dispatcher/Customer Service Representative
Location: Honolulu (Airport)
Industry: Plumbing
Schedule: Monday through Friday from 8:00 am to 5:00 pm
Pay: $20.00 - $24.00 per hour
Candidates must be in-state to apply and be considered.
Benefits:
- Pay Cards, Direct Deposit & Weekly Pay
- Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
- Free Online Skill Classes, EAP, Discounts & many more
We’re seeking a reliable and detail-oriented Dispatcher/Customer Service Representative to manage high-volume customer calls, schedule service requests, and support technicians in a fast-paced environment. This role is key to ensuring timely and efficient service to our clients while maintaining strong communication and organization across teams.
Job Duties:
- Answer and manage high volumes of calls and emails from customers, technicians, and vendors
- Schedule and assign work orders, track progress, and communicate updates to all stakeholders
- Support “preferred” accounts by coordinating services, submitting proposals, and generating reports
- Maintain and update backflow service records and schedule follow-ups
- Review and prepare inspection reports and assist in responding to high-risk inquiries
- Provide administrative support to the Plumbing Service Manager and assist technicians with customer communications
#RemedyHIjobs
Job Requirements:
- High school diploma required; Associate degree preferred
- 1–2 years of customer service or administrative experience, preferably in a service or technical industry
- Proficient in Microsoft Office (Outlook, Word, Excel) and able to learn specialized software
- Strong communication, multitasking, and organizational skills with attention to detail
Equal Opportunity Employer