Dispatcher/Customer Service Coordinator

What You'll DoSchedule and dispatch HVAC and Plumbing Service Technicians efficientlyManage technician schedules and optimize service routesAnswer incoming calls from existing customers and provide exceptional customer supportAccurately enter and maintain service ticket informationCreate dispatch numbers for parts orders and service workTrack and follow up on parts orders to ensure timely completionSchedule installation and repair appointments for ordered partsCommunicate effectively with customers, technicians, and internal departmentsResolve scheduling challenges and think proactively to keep operations running smoothlyDeliver a professional and positive customer experience on every interactionWhy Join Horizon? This position serves as the communication hub between customers, technicians, and operations teams to ensure appointments are scheduled efficiently and customers receive timely service.

Dispatcher / Customer Service CoordinatorTuesday-Sunday | 12:00 PM - 8:00 PM | Career Growth | Monthly Bonus OpportunitiesWho We AreFor more than 30 years, Horizon Services has been a trusted leader in plumbing, heating, and air conditioning services. Our reputation is built on exceptional customer service, technical expertise, and a commitment to our employees.At Horizon, we believe our people are the key to our success. That's why we've created a people-first culture where employees are supported, recognized, and given opportunities to grow professionally, personally, and financially. We believe that happy employees create happy customers.As our company continues to grow, we are seeking a highly motivated Dispatcher / Customer Service Coordinator to join our team at our Havre de Grace, MD location.ScheduleTuesday - Sunday | 12:00 PM - 8:00 PMAbout the RoleAs a Dispatcher / Customer Service Coordinator, you will play a critical role in delivering an exceptional customer experience and supporting our field technicians. This position serves as the communication hub between customers, technicians, and operations teams to ensure appointments are scheduled efficiently and customers receive timely service.The ideal candidate is organized, customer-focused, adaptable, and able to thrive in a fast-paced environment.What You'll DoSchedule and dispatch HVAC and Plumbing Service Technicians efficientlyManage technician schedules and optimize service routesAnswer incoming calls from existing customers and provide exceptional customer supportAccurately enter and maintain service ticket informationCreate dispatch numbers for parts orders and service workTrack and follow up on parts orders to ensure timely completionSchedule installation and repair appointments for ordered partsCommunicate effectively with customers, technicians, and internal departmentsResolve scheduling challenges and think proactively to keep operations running smoothlyDeliver a professional and positive customer experience on every interactionWhy Join Horizon?Competitive CompensationCompetitive base salaryMonthly performance bonus opportunitiesAdditional incentive programsStable, growing organization with long-term career opportunitiesComprehensive BenefitsMedical InsuranceDental InsuranceVision InsurancePrescription Drug CoverageCompany-Paid Life InsurancePaid VacationPaid Holidays401(k) with Company MatchCareer Growth & DevelopmentOngoing training and supportOpportunities for advancement within a growing organizationCollaborative and team-oriented culturePositive work environment where contributions are recognized and valuedWhat We're Looking ForMinimum 2 years of office or customer service experienceDispatching experience preferredExcellent communication and interpersonal skillsStrong customer service mindset with a positive attitudeAbility to remain calm and efficient in a fast-paced environmentStrong organizational and multitasking abilitiesAbility to think critically and solve problems on the flyStrong scheduling and planning skillsTeam-oriented attitude and willingness to support othersProfessional appearance and demeanorProficiency with Microsoft Office applicationsAbility to quickly learn dispatching, scheduling, and customer management softwareReady to Join Our Team?If you're looking for a rewarding opportunity with a company that values teamwork, customer service, and employee growth, we'd love to hear from you.Apply today and join Horizon Services, where your contributions make a difference every day and your career has room to grow.

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