| Location | Sacramento, CA |
| Salary | $4,106–$5,139 |
Job Posting: HQ Communications Center Dispatcher/Clerk
Department of Transportation
JC-537378
DISPATCHER-CLERK, CALTRANS
$4,106.00 - $5,139.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Final Filing Date: 11/18/2026
Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job
Save Job
Job Description and Duties
Under the direction of DISPATCHER-CLERK SUPERVISOR, CALTRANS, the incumbent provides statewide transportation information and communication support by receiving, researching, documenting, and disseminating information related to highway conditions, incidents, and emergencies. The incumbent maintains communication with internal and external stakeholders, including District offices, governmental agencies, and the public, to ensure timely and accurate distribution of transportation-related information. The incumbent supports emergency operations by coordinating communications, preparing reports, maintaining emergency contact resources, and assisting with departmental response activities during local and statewide incidents. Performs administrative duties including records management, filing, and responding to public inquiries regarding transportation services and highway conditions.
PARF 56-27-0089 / JC 537378
Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary salary reductions ranging from 2% to 4.62% in exchange for Personal Leave Program (PLP) hours. Please note that the salary ranges listed in this Job Control may not reflect these reductions associated with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program: http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113.
This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans's evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee's designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.
Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job.
https://forms.office.com/g/RyK102ty4G
Apply today to join our team! We especially encourage applicants to explore the Caltrans Career Compass, a helpful tool designed for candidates to understand and succeed in applying for positions with the State of California.
You will find additional information about the job in the Duty Statement.
Working Conditions
Position located at 1120 N St Sacramento, Sacramento County.
The Communications Center is teleworking up to 90% monthly. While at their work location, employees will work in a climate-controlled office under artificial lighting. Will operate a personal computer approximately 50% of the time and make and answer phone calls on conventional desk phones. Since this office is a 24 hour, seven day per week operation, employees will also be required to work rotating graveyard, swing, and day shifts, possibly work irregular hours (including mandated overtime) and irregular work weeks, including weekends and holidays. In addition, may be called-in, and can be ordered to respond to emergencies during storm periods, activation of the Department Operations Center or when workload demands.
Eligibility for hire may be determined by your score on the Dispatcher-Clerk, Caltrans exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
Additional Documents
Position Details
Job Code #:
JC-537378
Position #(s):
913-710-3710-001
Working Title:
HQ Communications Center Dispatcher/Clerk
Classification:
DISPATCHER-CLERK, CALTRANS
$4,106.00 - $5,139.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
Caltrans Mission: Improving lives and communities through transportation.
Caltrans Vision: A thriving and connected California.
The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success.
Department Website: www.dot.ca.gov
Director's EEO Policy: https://dot.ca.gov/programs/equal-employment-opportunity
Director's EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity
Special Requirements
Statement of Qualifications (SOQ) is required. Failure to submit a Statement of Qualifications will disqualify candidates from the hiring process.
The Statement of Qualifications (SOQ) serves as documentation of each applicant's ability to present information clearly and concisely in writing. Please follow the instructions below; failure to include and complete the SOQ as instructed may result in the SOQ not being considered and in disqualification from the interview. Each question must be numbered and addressed in the same order as the questions below. The SOQ must be typed, no more than two pages in length, and 12-point Arial font.
Describe your experience using computers and Microsoft Office products (such as Outlook, Excel, Word, and Teams) to perform daily work tasks. Include examples of how you have used these tools to organize information, communicate with others, track data, or support operational needs.
Provide an example of a time when you had to manage multiple tasks or priorities in a fast paced or uncertain environment. Explain how you organized your work, what tools or methods you used (including any computer based systems), and how you ensured accuracy and reliability.
Describe a situation where you identified a problem and used logical analysis to determine a solution. Discuss the steps you took, any software or digital tools you used to support your decision making, and the outcome of your actions.
Explain your experience communicating with internal or external customers in a professional setting. Include how you used communication tools (email, digital logs, shared documents, or other computer based systems) to keep others informed, resolve issues, or support teamwork.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: https://www.naces.org/members or https://aice-eval.org. Please redact birth dates and social security numbers
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 11/18/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Transportation
N/A
Attn: Caltrans DHR Contact
Certification Services MS-90
P O Box 168036
Sacramento, CA 95816-8036
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Transportation
Drop-Off Address
Caltrans DHR Contact
Classification and Hiring Unit - ECOS
1727 30th Street, MS 90
Sacramento, CA 95816
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Knowledge of geography of California and adjoining states, including the location of major highways, counties and principal cities. Knowledge of the Department's organization and lines of communication and protocol is desirable.
The ability to type at a speed of 40 words per minute; read maps quickly and accurately; communicate effectively at the level required for successful job performance; speak in a clear concise manner; learn to operate a teletypewriter; perform clerical work; follow oral and written directions; think and act quickly in emergencies; analyze situations accurately and take effective action. The ability to use commonly used software programs (i.e., Microsoft Word/Excel and Outlook), and how to operate office equipment (i.e., telephone, computer, copy machine, fax machine, scanner). Ability to establish and maintain cooperative working relationships; apply mature judgment and professional courtesy in all situations; and use tact, poise, and discretion in all interactions with internal and external customers.
Analytical Thinking: Approaching a problem by using a logical, systematic, sequential approach. Communication: Listening to others and communicating in an effective manner.
Customer Focus: Identifying and responding to current and future client needs, and providing excellent service to internal and external clients. Ethics and Personal Credibility: Upholding ethics and personal integrity, and demonstrating trustworthiness, reliability and responsibility.
Relationship Building: Maintaining, and strengthening relationships with others inside or outside of the organization who can provide information, assistance, and support.
Teamwork: Working effectively and cooperatively with other team members to achieve common goals, and complete assignments in a group setting.
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Kevin Hoang
(279) 234-2245
Kevin.R.Hoang@dot.ca.gov
Hiring Unit Contact:
Shawn Hart
(916) 956-9321
shawn.hart@dot.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Caltrans EEO Office
(844) 368-3367
Ask.eeo@dot.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Important Application Instructions
The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-537378), PARF# 56-27-0089 and title of the position (Insert Classification Title) must be included on the STD. 678 form.
Electronic applications through your CalCareers account are highly recommended and encouraged.
Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.
NOTE: Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver's license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.